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Job Description:
Job Responsibilities
Accounts & Finance
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Update designated tracker as request forms come in for transcription wordcount, on‑time delivery (date and time of creation of transcripts)
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Assist in transcript production & prepare month-end reports
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Invoicing for Supreme Court (SC) & clients
Prepare & send invoicing details to Finance team to draft
Review and confirm invoice details before Finance issue the invoice to SC & clients
Submit invoices via designated platforms if required
Liaises with clients on invoice status
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Update error notification tracker and track error penalty credit notes to SC or clients
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Consolidate all turnsheets and crosscheck transcriber wordcount under SC and other work done by SC team;
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Send consolidated turnsheet and loggers Overtime reports to Finance team for charge-backs and payouts.
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Take on any ad hoc responsibility within the scope of this role as required
Administration
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Ensure transcripts are produced and prepared for release to parties as per due date, including archive files, labels, collection forms, CDs
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Handover transcripts and CD to clients; return documents/CDs given by clients (ensure collection forms are correctly signed and hand over acknowledgement forms to designated unit (CRS) once all transcripts are released to requesting parties)
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Check due date mails sent to clients and ensure accuracy of information
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End-to-end handling of error audits done by SC and tracking error penalty
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Consolidate all appendices and prepare first draft for month-end report; format final version, convert to PDF and send for printing; Handover hard copy monthly progress reports and Appendices to CRS; mail soft copies to SC team and Epiq team
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Compile request forms, collection forms and upload soft copies into server as per case folders
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In charge of employee welfare – ordering of water, organising team get-togethers/events, staff activities, catering, maintain cleanliness of pantry area etc
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Maintain staff leave entitlement and leave taken record
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Act as backup for Manager
1) Update turnsheets and assign work to transcribers
2) Liaise with loggers
3) Liaise with clients (walk-ins, call-ins)
4) Merge transcripts and do second level quality checks
5) Send final transcripts to Production
6) Save final transcripts in SC server
7) Undertake transcript amendments
8) Liaising with clients for the download and upload of audio files, case documents, and / mailing of transcripts
9) Attending to case requests from ordering parties (Update Diary, due dates, case summary, case folder etc) and following up with clients for documents etc.
Requirements
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1-2 years of administrative experience is preferred
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O-level or equivalent
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Strong interpersonal and administrative skills
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Attention to detail and able to work on own initiative.
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Works effectively as part of a team, recognises areas where support is required and offers assistance.
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Singaporean only
#LI-JM1 #LI-Remote
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
