At MOI Global, we don’t just do marketing, we bring brands to life by connecting them with the right people through intelligent storytelling, compelling strategy, and flawless execution. As a key player in our regional hub, our Singapore office drives account leadership across the APAC region, enabling seamless collaboration across global teams.
We are looking for a proactive, client-focused Account Manager to join our team and play a key role in driving client satisfaction, campaign success, and long-term partnership growth. This role is ideal for someone who thrives in a fast-paced agency environment, combines strong relationship-building skills with strategic thinking, and can confidently coordinate across internal teams to deliver exceptional work.
Key ResponsibilitiesClient Relationship Management- Serve as the primary point of contact for assigned clients, ensuring their needs, expectations, and objectives are consistently met.
- Build trusted, long-term relationships through clear communication, strategic guidance, and proactive support.
- Conduct regular check-ins, reviews, and planning sessions with clients to evaluate performance and identify new opportunities.
- Oversee day-to-day management of client accounts, ensuring timely and accurate delivery of projects and campaigns.
- Work closely with creative, strategy, media, and operations teams to brief work, manage workflows, and ensure deliverables meet client expectations.
- Maintain detailed project timelines, budgets, and status reports.
- Maintain an exceptional standard of quality across all work, ensuring consistency with brand guidelines and strategic intent.
- Monitor scope, resources, and project timelines to ensure delivery within budget and margin targets.
- Oversee financial documentation including POs, invoicing, and revenue tracking in line with MOI Global's processes.
- Identify opportunities to expand client engagements through additional services, strategic initiatives, or campaign extensions.
- Support proposal development, scoping, and budgeting for new work or expansions.
- Contribute to client retention and long-term revenue growth.
- Understand client goals, industry trends, and business performance to offer strategic insights and recommendations.
- 3 – 5 years of agency experience, ideally with exposure to B2B tech clients or complex service-based industries.
- Strong understanding of marketing channels (e.g., digital, paid media, content, events, CRM, social, creative production).
- Exceptional communication, presentation, and interpersonal skills.
- Proven ability to manage multiple projects simultaneously with strong attention to detail.
- Comfortable interpreting data and performance reports to inform recommendations.
- A proactive, solutions-oriented mindset with the ability to anticipate client or project needs.
- Ability to work collaboratively in a cross-functional team environment.
- Natural problem solver with the ability to remain composed and decisive under pressure.
We’re a global agency with a challenger mindset, curious, collaborative, and committed to doing the best work of our lives for brands we believe in. In return, we offer an inclusive culture, opportunities to grow, and a chance to work on meaningful projects that make a real impact.
