As Account Manager / Commercial Trade Lead Support within the Global NVO Program Region Asia, you are responsible for developing and executing commercial strategies for an assigned portfolio of Global NVO customers across Asia. The role focuses on delivering sustainable business growth, strengthening strategic customer relationships and providing outstanding customer experience in line with Hapag-Lloyd's Strategy 2030.
In addition to the Account Management responsibilities, the position provides commercial and administrative support to the Commercial Trade Lead in trade steering, customer allocation, operational escalation management and commercial data quality across the assigned trades.
Acting as a regional commercial representative for your customers, you collaborate closely with Global Account Management, Commercial Trade Leads, Trade Management, Cargo Control and Area Organizations to ensure successful execution of customer strategies, while contributing to Hapag-Lloyd's ambition to become the Undisputed Number One for Quality through operational excellence, proactive customer care and commercial leadership.
Responsibilities1. Customer Relationship Management & Commercial Growth
- Manage an assigned portfolio of Global NVO customers across Region Asia.
- Build long-term strategic partnerships with customers through consultative account management.
- Identify growth opportunities and develop commercial action plans to increase customer value and market share.
- Drive customer retention and support profitable portfolio growth.
- Conduct regular customer business reviews and develop joint growth initiatives.
- Act as the regional commercial representative for assigned Global NVO customers.
2. Customer Strategy Execution
- Execute regional customer strategies in close alignment with Global Account Managers and Commercial Trade Leads.
- Translate global customer agreements into successful regional implementation.
- Coordinate customer activities across all Asia Area & Country Organizations.
- Ensure customer commitments are executed consistently throughout the region.
- Support strategic tender preparation and customer negotiations.
- Coordinate implementation of new customer business, products and commercial initiatives.
3. Commercial Trade & Capacity Steering
- Support the Commercial Trade Lead in the commercial steering of assigned trades and customer portfolios.
- Partner with local Vertical Cluster teams and Trade Management to optimize customer allocation and cargo flow.
- Support commercial steering activities balancing customer requirements with network capacity.
- Monitor customer contract fulfillment and volume development.
- Support proactive Push & Pull activities together with Area Organizations.
- Provide commercial input on market trends, capacity developments and customer demand.
- Support implementation of Trade strategies and capacity optimization initiatives.
4. Commercial Trade Steering & Coordination Support
- Provide commercial and administrative support to the Commercial Trade Lead for assigned trades.
- Prepare and consolidate customer, trade, FAK pricing and commercial data for reviews and decision-making.
- Coordinate follow-up actions across Trade Management, TM Uptake Management, Area Organizations and other stakeholders.
- Support monitoring of commercial data quality and implementation of agreed trade-related actions.
5. Operational Escalations & Customer Allocation Optimization
- Support the Commercial Trade Lead in managing operational and commercial escalations affecting Global NVO customers.
- Monitor customer booking patterns, allocation utilization and potential capacity risks.
- Coordinate with TM Uptake Management, Trade Management and Area Organizations to address allocation and capacity challenges.
- Support optimization of customer allocations in line with contractual commitments and available capacity.
6. Commercial Performance, Customer Excellence & Business Planning
- Support the delivery of an outstanding customer experience in line with Hapag-Lloyd's ambition to become the Undisputed Number One for Quality.
- Monitor customer and trade performance against agreed KPIs, identify risks and opportunities, and support tactical action planning.
- Support customer forecasts, business reviews and trade performance reporting, ensuring accurate and timely commercial data for decision-making.
Minimum 5 years' experience in liner shipping, logistics or freight forwarding with focus on Key Account Management, Sales or Commercial Management.
Proven experience managing strategic customer relationships in a multinational environment.
Strong commercial acumen and customer-centric mindset.
Excellent negotiation, communication and influencing skills.
Strong analytical capabilities with ability to translate data into commercial actions.
Experience working within cross-functional and matrix organizations.
High level of ownership, accountability and self-motivation.
Excellent organizational and project management skills.
Fluent English; additional Asian languages are considered an advantage.
