Jobs at Wise

Join the Grow Squad as the Scalable Platform product team's data partner to identify financial, regulatory, and operational risks. Build controls and assurance monitoring, maintain data pipelines, run forecasting and statistical analyses, and influence product decisions to ensure safe, sustainable, and profitable growth.

Lead APAC product compliance and risk for Wise: manage regulatory risk for new and existing payments products, perform pre-launch and ongoing risk assessments, advise Product teams, escalate breaches, coordinate with specialist teams, represent Wise externally, and drive team strategy and execution in the region.

Embed with Product to ensure the Assets product complies with APAC securities rules. Advise on regulatory risk, perform regulatory analysis for new features, design controls, drive remediation, represent Wise externally, and support market expansion across APAC while collaborating with Product, Risk, and Compliance.

Drive servicing operations improvements through data-driven discovery, incident management, agent observation, process and product solution design, mid-complexity cross-functional project leadership, metric deep dives, dashboard creation, and stakeholder alignment to reduce contact and defect rates.

Manage global cash movements and liquidity trades, support FX trade execution and product launches, improve and automate treasury processes, and maintain relationships with banks and internal stakeholders to ensure timely, efficient money movement.

Own end-to-end case resolution for high-volume consumer and business customers, focusing on retention. Provide empathetic, autonomous support, coordinate with KYC/Financial Crime teams, document resolutions, meet KPIs, and surface feedback to reduce friction and improve processes.

The role involves partnering with Internal Audit to implement analytics strategies, enhance efficiency in audits, and automate processes. Responsibilities include working with diverse teams to conduct impactful data analytics and champion innovation across IA activities.

Lead an APAC arbitration team to manage complex complaint escalations, liaise with global arbitration bodies, produce data-driven reports, drive process improvements, and translate regulatory findings into actionable improvements for product, service, and customer outcomes.

Lead Central Payment Operations to reduce cost, improve resolution and defect rates, and transition the team to a hybrid human+AI operating model. Co-shape roadmap with product and engineering, ship AI-assisted workflows, build evaluation and observability foundations, grow technical leaders, and represent operations across risk, compliance, analytics, training, and audit.

Drive product analytics for high-value customers executing complex transfers: analyze end-to-end funnels, define KPIs, extract growth insights, own metrics, collaborate across Product/Engineering/Operations, and translate data into actionable product improvements.

Lead regional payroll operations for APAC: manage payroll runs, serve as approval authority, oversee vendors and SLAs, ensure compliance, drive audits and risk mitigation, run root-cause analysis, and lead payroll projects while partnering with Tax, Finance, and People Operations.

Lead a ~10-person analytics team for APAC, partnering with Product, Banking and Engineering to drive data-led product decisions, define KPIs, build measurement frameworks, coach analysts, and contribute to regional analytics strategy and planning.

Prepare and review indirect tax (VAT/GST) returns across APAC (Singapore, Australia and others), own regional reporting processes, ensure controls and reconciliations, support technical research and projects, liaise with external advisors and accounting stakeholders, and identify process improvements.

Lead APAC product compliance for financial crime by localising global controls, designing preventative product controls, testing rules, performing retrospectives, enabling commercial partners, and collaborating with Product and Engineering to remediate risks and embed market-specific regulatory requirements.

Lead and coordinate technology-focused internal audits globally: plan and deliver IT audit engagements, develop automated analytics and continuous monitoring, build the IT internal audit team, track remediation, and present internal/external reporting.

The Compliance Specialist manages compliance requirements for the card product, ensuring adherence to scheme rules while collaborating with various teams and stakeholders.

Lead and execute internal audits across APAC, develop continuous monitoring and automated audit routines, build the internal audit team, deliver audit plans, report findings, and drive remediation with stakeholders using data-driven techniques.

Provide technical support for Wise Platform API integrations, troubleshoot REST APIs/webhooks, interpret logs and database queries, act as first-responder in incidents, collaborate with engineering and commercial teams, and contribute product feedback and proactive improvements. Provide 24/5 coverage including some out-of-hours on-call shifts.

Support APAC safeguarding control framework across payments, e-money and investment business. Coordinate policies, attestations, first-line assurance, risk and controls matrix, MAS regulatory reporting, reconciliations escalations, incident linkage to control failures, and annual audit coordination. Work with controllers, product and engineering teams to ensure new product launches comply with safeguarding requirements and document controls within internal risk management software.

Drive analytics for Payment Operations to improve payment quality and efficiency. Own attribution models for quality lapses, build and maintain data pipelines, create reports and visualisations, partner with stakeholders to convert insights into operational improvements, and incorporate AI into review processes.