Search the 23 jobs at WISE

As a Senior Customer Success Manager at Wise Platform, you will manage operational relationships with enterprise-level partners, analyze partnership performance, identify opportunities for improvement, and drive strategic operational projects. You will also be involved in scaling internal operations and improving customer support efficiency through data analysis and feedback collection.

The Senior Analyst in the Spend Squad at Wise will provide data-driven insights, partner with various teams to enhance product features, design experiments to assess impact, and contribute to the growth of the Wise card product globally, ensuring customer satisfaction and alignment with squad KPIs.

As a People Operations Intern at Wise, you will support employee onboarding and enhance the employee lifecycle experience. You'll admin onboarding processes, coordinate travel, manage HR system updates (Workday), help with documentation, and contribute ideas for improving team operations and projects.

The Solutions Engineering Manager at Wise will oversee the productivity and quality of the engineering team, ensuring successful technical delivery for partners. Responsibilities include providing feedback, analyzing operations to improve tooling, and being hands-on in project delivery when necessary. The role involves understanding partner needs and contributing to the engineering goals of the company while fostering a collaborative team environment.

As a Senior Lead in Payment Operations, you will oversee APAC Regional Service Delivery, guiding and developing a team to ensure operational excellence and meet KPIs. You will drive strategic direction, collaborate with cross-functional teams, and identify opportunities to enhance customer experience and operational efficiency.

The Senior Solutions Engineer at Wise works with integrating partners to provide technical consulting, support integration, and collaborates on product development. The role involves defining solutions, enhancing the integration process, and influencing product strategy while ensuring an excellent partner experience.

The Card Compliance & Monitoring Manager oversees compliance with regulatory standards for card payment transactions, ensuring seamless customer experience, monitoring transaction metrics, and collaborating with various teams to enhance the efficiency and alignment with compliance requirements while also managing a team.

The Senior Presales Consultant at Wise will design scalable payment solutions for partners, collaborate with various teams to navigate complex sales cycles, deliver compelling presentations, and drive revenue alongside business development. The role also involves ensuring solution viability through technical assistance and providing feedback for product improvements based on customer needs.

The CRM Senior Manager at Wise will lead the APAC CRM strategy and implementation, ensuring effective customer communications through lifecycle management, segmentation, and engagement initiatives. The role involves managing a team, collaborating with internal stakeholders, analyzing campaign performance, and driving product adoption and brand awareness.

The Customer Success Lead will build and manage a team to enhance partner satisfaction by overseeing API integrations, improving operational processes, and implementing technical solutions. Key responsibilities include analyzing data for improvements, leading partner relationships, and ensuring high-quality service delivery.

The Senior Account Manager will drive growth with existing bank partners in APAC by identifying upsell and cross-sell opportunities, executing deals, and building relationships with key stakeholders. The role involves collaborating with various teams to enhance Wise's infrastructure capabilities and managing account plans for key partners to ensure revenue growth.

As a Business Customer Support Associate at Wise, you will assist business customers through phone and email communication, ensuring smooth experiences and building long-lasting relationships. The role involves solving complex issues, collaborating with other teams, and developing skills through mentoring and projects.

The Workforce Management Senior Specialist will optimize scheduling of agents, create health reports, manage forecasts, and improve SLAs. This role involves data analysis and process improvement opportunities while collaborating with various teams to enhance operational efficiency and support. The specialist will also directly communicate and align with stakeholders on priorities and action plans.

The Payment Operations Specialist will support the Global Processing team by ensuring efficient payment processing, meeting SLA and KPI targets, escalating issues appropriately, and following operational procedures to enhance customer experience globally. The role is customer-focused and requires attention to detail and effective communication.

As a Senior Content Specialist, you'll produce and optimize SEO content for Wise's Japanese blog, conduct keyword research, manage freelance writers, analyze blog performance, and collaborate with teams to improve content strategies that drive customer adoption and revenue.

The Customer Support Associate will assist customers in using Wise's multi-currency banking platform, providing support via email, phone, and chat. They are expected to work flexible hours, prioritize customer satisfaction, and collaborate with other teams. Opportunities for mentoring and skill development are available.

The Platform Due Diligence Team Lead will provide vital support to operational agents and ensure effective KYC control tasks are performed. Responsibilities include managing daily operations, improving processes, collaborating with other teams, and providing training and support for career development, while ensuring compliance with regulatory standards.

The Engineering Lead will design and maintain integrations between Wise and financial systems, manage infrastructure, lead a high-performing engineering team, drive cloud strategy using AWS, and ensure system improvement and compliance with regulations.

Seeking a Financial Risk Manager to provide support and second line risk management advice and oversight to entities and countries in Asia. Responsibilities include regular financial risk assessments, stress tests, building metrics & methodologies, leading risk appetite statements review, monitoring KRIs, preparing training and presentations on financial risk management. Requires 6+ years of experience in financial risk management with a focus on the Asia region, background in Engineering, Economics, Statistics, Mathematics, and experience in working with financial risk regulatory requirements.

As an Assistant Tax Manager at Wise, you will be responsible for managing tax computations, reporting, and provisions for APAC operations. You will work closely with finance teams, handle data extraction, and support tax initiatives.