Payment Operations Technical Function Lead - Product Scalability

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

We are looking for a Function Lead to join our Payment Operations team, leading Regional Product Scalability. 

In this role, you will focus on supporting Wise’s mission through driving operational scalability for our Regional Products, focusing on the APAC region. You will be working closely with Product and internal Payment Operations teams to deliver compliant, high quality and cost scaling operations. This translates to optimising payment flows through eliminating customer friction and reducing the manual operational touchpoints. This will require you to set strategic direction, introduce KPIs to measure operational scalability, and establish frameworks to ensure your team is delivering the most impactful initiatives. You will be responsible for leading and nurturing a group of Product Specialists, fostering a culture of continuous improvement and product-mindedness. 

As a Product Scalability Function Lead, you will be a strong people lead with a mindset that enables you to simultaneously drive optimisation and inspire your team. You will provide support, guarantee collaboration and embrace opportunities to consistently improve the state of Payment Operations. 

Your Mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. In this role, you'll add to that mission by:

• Bridge product and operations; understanding what helps scale operational teams through possessing a strong product mindset;
• Lead and build a high-functioning team of strong Payments Operations Product Specialists;
• Nurture and develop your team by providing hands-on guidance in the scoping and execution of project initiatives of various complexities;
• Build and establish KPIs and frameworks to ensure Product Specialists are focusing on delivering the most impactful initiatives in alignment with Product teams; 
• Set strategic direction and develop the future of Payment Operations Product Scalability;
• Take ownership on driving strategic plans within your domain and accountability in their delivery, ensuring OKRs and KPIs are consistently met;
• Work closely with product, engineering and other stakeholders to manage operational impact as well as identifying opportunities to improve the customer experience through driving operational scalability; 
• Influence product roadmaps to ensure consideration and action on improvement opportunities; 
• Identify opportunities to consistently automate or eliminate customer friction and  operational inefficiencies, translating them to impactful initiatives;  

This role will give you the opportunity to:

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organization, driving us towards Mission Zero! 🚀
• Challenge Yourself - You’ll be working with teams that face big challenges. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring! 💪
• Inspire Teams - You’ll fuel this revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems! 💫
• Work Globally - We’re 4,000+ Wisers with 90+ nationalities located in offices from Tampa to Australia, and much like our product, we operate without borders across teams and locations. We get it done! 🌎

A bit about you:

• Seasoned leader with minimum 3+ years of experience in a leadership role; 
• Proven track record of goal-setting and driving team results; 
• Self-starter with a proven track record of individual ownership, problem-solving, and project execution;
• Strong project management skills with a track record of overseeing all phases of project delivery and the ability to handle multiple projects in a fast-paced environment;  
• Has worked directly with Product and Engineering teams to move impactful initiatives; 
• Data-driven mindset with the ability to set targets, drive analysis, and define KPIs;
• Team-builder with hands-on leadership style, dedicated to developing and empowering teams, improving procedures and processes, and building strong relationships; 
• Exceptional communicator with excellent verbal and written English skills, capable of effectively communicating across different cultures and influencing stakeholders; 
• Flexible and adaptable to a fast-paced, ambiguous environment, with the ability to handle varied work schedules and occasional travel; 
• Passionate about customer experience, technology, leading people, and building teams, with a genuine drive to make a difference; 
• Customer-focused individual who prioritises the customer's best interest and cultivates this mindset within their teams; 
• You're comfortable with feedback and being part of a team where ideas are shared and openness is valued;

Nice to have:

• Product Operations or Product Management experience 
• Experience in the payments industry 
• PMP - Project Management Certification 
• Lean Six Sigma
• Basic SQL 

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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