Jobs at Richemont

Lead regional digital projects from roadmap to go-live, translating business needs into scalable digital solutions. Manage multi-market stakeholders, risks, backlogs, QA, pilots, and governance. Drive user training, enablement, and continuous improvement while collaborating with technical teams and agencies to ensure brand compliance and measurable value.

Drive regional commercial performance across SEAO through regular monitoring, dashboard maintenance, and diagnostic analysis. Partner with market commercial teams to produce regional reports, support business reviews and presentations, consolidate budget and LE exercises, and lead regional performance community engagements and projects from planning through delivery.

Lead regional commercial performance and excellence across SEAO: set strategy, deploy commercial and CS initiatives, run performance centre of excellence, lead sales planning, implement reporting/BI, coach a high-performing team and align markets with HQ to drive measurable commercial outcomes.

Drive sales and meet team targets while ensuring smooth daily store operations. Build long-term client relationships through exceptional, personalized service. Act as IWC Schaffhausen brand ambassador by sharing product knowledge and delivering outstanding client experiences.

Sell and represent a luxury Maison by delivering exceptional in-store client experiences, building and maintaining client relationships, meeting sales targets, advising on product features and after-sales care, supporting boutique operations (merchandising, inventory, audits), and participating in events and outreach.

Manage and grow a sales channel (direct, online, or retail) by developing channel strategies, identifying opportunities, setting targets, negotiating contracts, training partners, overseeing CRM, ensuring compliance, configuring complex product-service solutions, managing pricing and SLAs, and supervising junior colleagues. Act as subject matter expert and represent the company at industry events.

Lead regional HR operations, governance, payroll and expatriate mobility across South Asia & Oceania. Drive HR process standardisation, digitalisation, compliance, audits and continuous improvement. Manage payroll accuracy, tax reporting, vendor partnerships, and HRIS initiatives. Coach and lead a People Operations team to deliver consistent, employee-centric HR services.

Drive client engagement and retention through clienteling programs, gifting and VIP treatment. Coordinate cross-functional activations, vendor management, inventory and logistics for client gifts, support retail teams on client-related apps, monitor satisfaction metrics, and analyze event performance and ROI. Ensure tools, templates and training are available to elevate client experience across touchpoints.

Sell Buccellati luxury jewellery by developing customer relationships, conducting sales presentations, qualifying leads, managing follow-ups in the CRM, resolving customer queries, participating in events, and maintaining product, regulatory and performance knowledge.

Sell luxury timepieces, meet personal sales targets, manage VIP relationships and CRM, ensure boutique appearance and compliance, handle POS/cash transactions, coordinate after‑sales service and repairs, assist with inventory control and visual merchandising, and support team training and reporting.

Serve as a boutique ambassador: recruit and build client relationships, achieve sales targets, present brand story and products, deliver personalized and outstanding client experiences, handle requests and after-sales care, contribute to team spirit, and maintain operational excellence using in-store tools and policies.

Support SEA High Jewelry business development and client programs across Singapore, Thailand, Malaysia and Vietnam. Coordinate HJ events, train and prepare boutique teams, track post-event commitments and sales, harmonize client journey templates and master client decks, analyze activations, manage local patrimony exhibitions, monitor competitor activity and market trends, and share insights with stakeholders.

Lead and implement product and 360° marketing strategies across Jewelry, High Jewelry, and Timepieces for SEA. Plan launches, coordinate boutiques, monitor market trends and competitors, provide product training, and manage the SEA Marketing team to drive business growth and brand protection.

Drive in-store sales and customer loyalty for a luxury brand by meeting sales targets, advising and following up with clients, managing inventory and merchandising, handling customer service cases, and participating in store operations, training, and events.

Execute daily accounts payable tasks including vendor invoice processing, payment proposal preparation, vendor reconciliations, and expense claim validation in Concur. Support month-end allocations and GRIR follow-ups, ensure compliance with accounting policies and tax rules, provide user support and training on PO/MDG/Concur processes, and help maintain accurate financial reporting.

Serve as the bridge between business units and Technology & Operations, coordinating infrastructure initiatives, incident resolution, UAT and deployments, governance, vendor management, budgeting, KPI tracking, and stakeholder engagement to ensure IT solutions meet business needs and align with regional/global technology standards.

Deliver exceptional customer service to drive sales; identify customer needs and recommend products; support store manager to maintain sales performance; manage visual displays and after-sales service to ensure high customer satisfaction.

Lead jewellery category strategy across Singapore, ASEAN and Malaysia: own forecasting, launches, assortment, merchandising projects, performance reporting, market intelligence, and boutique training to drive sales and strategic initiatives in partnership with regional teams.

Provide exceptional luxury retail customer service, build and maintain client relationships using CRM and omnichannel tools, meet sales and KPI targets, support store operations and presentation, participate in trainings and inventories, and ensure excellent after-sales service while complying with company standards.

Drive sales growth and retail excellence across wholesale and retail partners by executing targeted commercial plans, coaching boutique teams, managing inventory and forecasting, running clienteling and in-store activations, monitoring KPIs and mystery shopping, and collaborating with marketing, VM and operations to optimize sell-through and brand visibility.