Teams at Fiserv

Manages Fiserv’s APAC financial solutions product proposition, focusing on issuer processing and next-generation card issuing. Defines regional product capabilities, positioning, pricing, commercial priorities, and roadmaps based on client, market, competitive, and regulatory needs. Represents products with clients, enables sales through demonstrations and RFP support, leads go-to-market readiness, and communicates APAC requirements to global product teams. Identifies platform and ecosystem opportunities while applying modern technology, AI, automation, and data-driven approaches.

Leads Fiserv’s APAC implementation, integration, and technical account management functions. Owns enterprise onboarding, technology integrations, migrations, certification, go-live readiness, hypercare, and service transition. Builds regional teams and operating models, manages strategic program portfolios, establishes governance and delivery standards, oversees KPIs and SLAs, and serves as the executive escalation point for complex client engagements. Partners with Sales, Product, Technology, Operations, Risk, Legal, Compliance, and global delivery stakeholders.

Partner with APJ business leaders on people strategies, workforce planning, talent development, employee engagement, organizational change, and employee relations. Manage investigations, restructures, compliance, succession planning, and employee lifecycle activities across multiple countries. Collaborate with HR Centers of Excellence, use HR metrics and Workday to inform decisions, and support leaders across a multinational, matrixed environment.