Teams at Fiserv

Leads Fiserv’s APAC implementation, integration, and technical account management functions. Owns enterprise onboarding, technology integrations, migrations, certification, go-live readiness, hypercare, and service transition. Builds regional teams and operating models, manages strategic program portfolios, establishes governance and delivery standards, oversees KPIs and SLAs, and serves as the executive escalation point for complex client engagements. Partners with Sales, Product, Technology, Operations, Risk, Legal, Compliance, and global delivery stakeholders.

Partner with APJ business leaders on people strategies, workforce planning, talent development, employee engagement, organizational change, and employee relations. Manage investigations, restructures, compliance, succession planning, and employee lifecycle activities across multiple countries. Collaborate with HR Centers of Excellence, use HR metrics and Workday to inform decisions, and support leaders across a multinational, matrixed environment.

Leads APAC card scheme compliance, managing rules, network requirements, stakeholder relationships, non-compliance remediation, waivers, audits, scheme releases, workshops, and industry meetings. Advises business units on compliance, product integration, market strategies, and risk-based decisions while coordinating with card schemes and industry bodies.