Teams at Coinbase

Serve as senior relationship owner for Coinbases highest-value customers: manage complex escalations end-to-end, drive onboarding and product adoption, partner with cross-functional teams to resolve root causes, mentor junior agents, and surface feedback to improve processes and customer satisfaction and retention.

Serve as a senior subject-matter expert for Coinbase's highest-value customers, owning complex relationships end-to-end. Resolve escalated issues cross-functionally, drive onboarding and product adoption, mentor junior Concierge agents, surface customer feedback to improve processes, and act as primary escalation for incidents and recovery strategies.

Originate and manage APAC derivatives relationships for Coinbase Advanced, owning full sales cycle from prospecting to onboarding and account management to drive trading volume and revenue. Build CRM pipeline, partner cross-functionally, represent Coinbase at client meetings and events, and inform product strategy with regional market intelligence.