Jobs at Astreya

Supports and troubleshoots production networks, internet peering, traffic capacity, routing, protocols, optical transport, and network hardware. Works with ISPs, vendors, colocation facilities, and global teams to resolve incidents, investigate outages, perform Layer 1 and IP troubleshooting, and prepare root cause analyses. Participates in 24/7 support rotations, including occasional weekend work, and helps maintain multi-vendor network environments.

Manage and troubleshoot production networks, internet peering, traffic, optical systems, and IP components. Coordinate with ISPs, vendors, colocation facilities, and technical assistance centers to resolve hardware and network incidents. Support routing, protocol, capacity, CRC, and input errors; perform root cause analysis; and contribute to network peering strategies. Participate in 24/7 global support, including occasional weekend coverage.

Manage and troubleshoot production networks, Internet peering, traffic, routing, capacity, and network incidents. Diagnose IP and optical network components, including DWDM and CWDM systems, coordinate hardware repairs with vendors and service providers, prepare root cause analyses, and support global 24/7 network operations. The role requires collaboration with ISPs, colocation facilities, and internal teams, including some weekend work.

Manage and troubleshoot production networks, internet peering, traffic, optical systems, and IP network components. Coordinate with ISPs, vendors, colocation facilities, and technical assistance centers to resolve incidents, hardware issues, routing and capacity problems. Perform Layer 1 troubleshooting, root cause analysis, and network outage support. Participate in 24/7 global operations, including occasional weekend work.

Manage and troubleshoot production networks, internet peering, traffic capacity, routing, protocols, and network incidents. Coordinate with ISPs, vendors, colocation facilities, and TAC providers to resolve hardware, optical, and IP network issues. Perform Layer 1 troubleshooting, root cause analysis, and support for DWDM, CWDM, fiber-optic, and multi-vendor environments. Participate in global 24/7 operations, including occasional weekend support.

Provide ticket-based system administration and server operations support: plan and install servers/racks, maintain and troubleshoot hardware and networks, manage asset/ticket data, coordinate RMAs and vendors, perform lifecycle and out-of-band management, and escalate complex issues to senior engineers.

Monitor and investigate infrastructure, cloud, security, environmental, and threat alerts throughout the incident lifecycle. Triage and escalate incidents, coordinate resolver teams, serve as incident commander, document actions, conduct root cause analysis, and support emergency responses. The role monitors AWS, GCP, and Azure environments, identifies cloud anomalies and unauthorized access attempts, coordinates with engineering and security teams, and improves runbooks, playbooks, and operational processes.

Coordinates IT operations across regional teams, colocation and facility providers, smart-hands technicians, and hardware vendors. Manages tickets, SLAs, site access, shipments, RMAs, environmental issues, incidents, outages, handoffs, and stakeholder communications. Maintains records, runbooks, SOPs, and knowledge-base content while escalating risks and improving workflows. Supports 24/7 follow-the-sun operations and ensures compliance with security, safety, change-management, and data-center access requirements.

The IT Support Specialist III provides technical support for software, hardware, and connectivity issues, ensuring excellent customer service and collaboration with tech teams to resolve complex problems.

Manage and troubleshoot production networks, internet peering, traffic, vendor hardware, and ISP-related issues. Responsibilities include monitoring capacity and peering traffic, resolving routing, protocol, CRC, optical, and Layer 1 incidents, coordinating with vendors and service providers, preparing root cause analyses, and providing 24/7 global support. The role requires knowledge of IP networking, optical transport technologies, fiber infrastructure, and multi-vendor environments.

Manage commercial and delivery aspects of multiple AV projects: budgets, schedules, resource allocation, vendor management, documentation, testing, training, and client communication to ensure on-time, on-budget delivery and contract compliance.

Operate 24/7 incident and alarm monitoring across servers, networks, DC infrastructure, and physical security. Triage and investigate alerts, act as incident commander during major events, perform RCA, coordinate threat and emergency responses (Everbridge/InternationalSOS), maintain ticketing records, and follow SOPs and playbooks to ensure uptime and safety.

Monitor alarms and handle cloud tickets; triage, escalate, and resolve incidents per SOPs and runbooks. Maintain shift continuity, documentation, and service reporting. Collaborate with SREs, vendors, and stakeholders, drive process improvements, and support major incident coordination and coaching for junior staff.

Monitor and respond to facility and data center incidents 24x7: detect, triage, coordinate incident response, maintain ticketing records, run preliminary RCAs, manage communications with on-site teams and vendors, and support continuous improvement and reporting.

Monitor and respond to data center facility incidents end-to-end: detect, triage, escalate, coordinate incident bridges, document ticketing timelines, perform preliminary RCA, support emergency response, and maintain compliance with SOPs and runbooks in a 24x7 on-site shift rotation.

Support and troubleshoot production networks and peering, handle ISP/vendor escalations, perform Layer 1 and optical/IP troubleshooting (DWDM/CWDM, BGP/OSPF/MPLS), participate in global 24/7 support, and prepare root cause analyses for outages.