Jobs at Astreya

Plans and manages complex, cross-functional IT projects from initiation through deployment and closure. Coordinates technical teams, stakeholders, vendors, resources, schedules, budgets, risks, change control, testing, documentation, training, and performance metrics. Leads project scope definition, milestone tracking, status reporting, process improvements, and post-project evaluations while ensuring timely delivery and technical feasibility.

Coordinates day-to-day network operations and deployment activities across regional teams, clients, facility providers, smart hands, and hardware vendors. Maintains project schedules, operational updates, tickets, SLAs, action items, shipments, and process documentation. Supports issue escalation, KPI reporting, trend identification, process improvement, client meetings, daily handovers, and an on-call roster.

Manage and troubleshoot production networks, internet peering, traffic, optical systems, and IP network components. Coordinate with ISPs, vendors, colocation facilities, and technical assistance centers to resolve hardware, routing, capacity, protocol, and connectivity incidents. Support root cause analysis, monitor network capacity and peering traffic, and contribute to network strategies in a 24/7 global support environment.

Manages and troubleshoots production networks, internet peering, traffic capacity, ISP and vendor issues, and optical and IP network components. Supports incident resolution, hardware troubleshooting, root cause analysis, and network operations across global teams. Participates in 24/7 support with occasional weekend work and collaborates with service providers, colocation facilities, and ISPs.

Manages and troubleshoots production networks, internet peering, traffic, routing, protocols, optical systems, and hardware issues. Works with ISPs, vendors, colocation facilities, and internal teams to resolve incidents, perform root cause analysis, and maintain network capacity and reliability. Participates in global 24/7 support, including occasional weekend coverage.

Coordinates network operations and deployment activities across regional teams, facility providers, smart hands, hardware vendors, and clients. Maintains project plans, schedules, tickets, SLAs, operational updates, meeting actions, shipments, and KPI reporting. Escalates issues, supports process improvements, participates in client meetings and daily handovers, and works on an on-call roster.

Operates, monitors, maintains, and troubleshoots optical and IP networks. Manages multi-vendor hardware, resolves traffic and software or hardware issues, performs root cause analysis for outages, and collaborates with service providers, colocation facilities, vendors, and global partners. Supports network infrastructure projects and optimizes network performance, capacity, and reliability with minimal supervision.

Coordinates data center projects from initiation through delivery, managing assets, resources, schedules, budgets, documentation, change control, stakeholder meetings, ticket resolution, reporting, and project communications. Supports project managers and service delivery managers by tracking action items, identifying issues and trends, monitoring KPIs, and improving processes. Requires strong communication, organization, judgment, multitasking, and experience with Excel, Google Suite, ticketing systems, and project management tools.

Manages and troubleshoots production networks, internet peering, traffic, optical systems, and IP network components. Responsibilities include resolving routing, protocol, capacity, CRC, and hardware issues; coordinating with ISPs, vendors, colocation facilities, and technical assistance centers; conducting root cause analysis; and supporting global 24/7 operations, including occasional weekend work.

Manage and troubleshoot production networks, internet peering, traffic capacity, routing, and optical/IP network components. Resolve incidents involving routing, protocols, CRC errors, capacity, hardware, and ISP connectivity. Coordinate with vendors, ISPs, colocation facilities, and internal teams; perform Layer 1 troubleshooting, root cause analysis, and network outage resolution. Participate in global 24/7 support rotations, including occasional weekend work.

Manage and troubleshoot production networks, internet peering, traffic, vendor hardware, ISP issues, and optical and IP network components. Responsibilities include monitoring capacity, resolving routing and protocol incidents, performing Layer 1 troubleshooting, coordinating with vendors and service providers, preparing root cause analyses, and providing 24/7 global support.

Provide ticket-based system administration and server operations support: plan and install servers/racks, maintain and troubleshoot hardware and networks, manage asset/ticket data, coordinate RMAs and vendors, perform lifecycle and out-of-band management, and escalate complex issues to senior engineers.

The IT Support Specialist III provides technical support for software, hardware, and connectivity issues, ensuring excellent customer service and collaboration with tech teams to resolve complex problems.

Manage commercial and delivery aspects of multiple AV projects: budgets, schedules, resource allocation, vendor management, documentation, testing, training, and client communication to ensure on-time, on-budget delivery and contract compliance.

Operate 24/7 incident and alarm monitoring across servers, networks, DC infrastructure, and physical security. Triage and investigate alerts, act as incident commander during major events, perform RCA, coordinate threat and emergency responses (Everbridge/InternationalSOS), maintain ticketing records, and follow SOPs and playbooks to ensure uptime and safety.