Jobs at Astreya

The IT Support Specialist III provides technical support for software, hardware, and connectivity issues, ensuring excellent customer service and collaboration with tech teams to resolve complex problems.

As an Infrastructure Design Engineer, you will design, implement, and maintain data center infrastructure, ensuring reliability, performance, and security while collaborating with engineering teams.

Operate 24/7 incident and alarm monitoring across servers, networks, DC infrastructure, and physical security. Triage and investigate alerts, act as incident commander during major events, perform RCA, coordinate threat and emergency responses (Everbridge/InternationalSOS), maintain ticketing records, and follow SOPs and playbooks to ensure uptime and safety.

Perform 24/7 incident lifecycle management: detect, triage, respond, and resolve infrastructure and security incidents. Monitor alarms and dashboards, act as incident commander, run root cause analysis, coordinate threat intelligence and emergency responses, review physical security feeds, document actions in ticketing tools, and support continuous improvement and operational initiatives. On-site role with variable shifts.

The Data Engineer will optimize data architecture, improve data flow for teams, and support analytics initiatives with large data sets.

Lead and deliver complex, enterprise-level APAC projects from planning through execution. Align regional strategy with global initiatives, coordinate cross-domain teams, manage technical feasibility reviews, track delivery and risks, engage stakeholders, and drive continuous improvement while mentoring junior staff.

Monitor global data center facility systems 24x7 (power, mechanical, HVAC, fire, water), triage and manage incidents end-to-end, coordinate escalations and vendors, maintain tickets and change records, ensure compliance and documentation, analyze operational data, and support continuous improvement and after-hours emergency response.

Monitor and respond to facility alarms and incidents for data center operations, coordinate escalations and incident bridges, document actions and timelines, perform preliminary RCAs, support emergency response and continuous improvement, and maintain compliance with SOPs and runbooks in a 24x7 on-site shift environment.

Monitor and respond to facility and data center incidents 24x7: detect, triage, coordinate incident response, maintain ticketing records, run preliminary RCAs, manage communications with on-site teams and vendors, and support continuous improvement and reporting.

Monitor and respond to data center facility incidents end-to-end: detect, triage, escalate, coordinate incident bridges, document ticketing timelines, perform preliminary RCA, support emergency response, and maintain compliance with SOPs and runbooks in a 24x7 on-site shift rotation.

Monitor data center facility systems, investigate and triage alarms, coordinate incident bridges and escalations, maintain incident records and ticketing, support emergency response and root cause analysis, and drive continuous improvement in a 24x7 on-site operations center.

Engage in the design, implementation, and support of network solutions. Responsibilities include configuring devices, troubleshooting, and deploying testbeds for client needs.

Provide ticket-based system administration and server operations support: plan and install servers/racks, maintain and troubleshoot hardware and networks, manage asset/ticket data, coordinate RMAs and vendors, perform lifecycle and out-of-band management, and escalate complex issues to senior engineers.

The Systems Administrator II provides operational support by troubleshooting server and network hardware, managing equipment lifecycles, coordinating with vendors, and maintaining records. The role includes on-call duties and participation in inventory management and documentation processes.