Jobs at Astreya

Monitor operational alarms, manage cloud support tickets, and perform incident triage, escalation, coordination, and resolution. Maintain operational records, runbooks, knowledge bases, and service continuity across shifts. Collaborate with technical teams, vendors, and stakeholders while supporting SLA compliance and continuous improvement. More senior responsibilities include major incident coordination, shift workload oversight, mentoring, process standardization, and backup team leadership.

Manage and troubleshoot production networks, internet peering, traffic capacity, routing, protocols, and network incidents. Coordinate with ISPs, vendors, colocation facilities, and TAC providers to resolve hardware, optical, and IP network issues. Perform Layer 1 troubleshooting, root cause analysis, and support for DWDM, CWDM, fiber-optic, and multi-vendor environments. Participate in global 24/7 operations, including occasional weekend support.

Provide ticket-based system administration and server operations support: plan and install servers/racks, maintain and troubleshoot hardware and networks, manage asset/ticket data, coordinate RMAs and vendors, perform lifecycle and out-of-band management, and escalate complex issues to senior engineers.

The IT Support Specialist III provides technical support for software, hardware, and connectivity issues, ensuring excellent customer service and collaboration with tech teams to resolve complex problems.

Manage commercial and delivery aspects of multiple AV projects: budgets, schedules, resource allocation, vendor management, documentation, testing, training, and client communication to ensure on-time, on-budget delivery and contract compliance.

Operate 24/7 incident and alarm monitoring across servers, networks, DC infrastructure, and physical security. Triage and investigate alerts, act as incident commander during major events, perform RCA, coordinate threat and emergency responses (Everbridge/InternationalSOS), maintain ticketing records, and follow SOPs and playbooks to ensure uptime and safety.

Monitor and respond to facility and data center incidents 24x7: detect, triage, coordinate incident response, maintain ticketing records, run preliminary RCAs, manage communications with on-site teams and vendors, and support continuous improvement and reporting.