Jobs at Astreya

Monitor alarms and handle cloud tickets; triage, escalate, and resolve incidents per SOPs and runbooks. Maintain shift continuity, documentation, and service reporting. Collaborate with SREs, vendors, and stakeholders, drive process improvements, and support major incident coordination and coaching for junior staff.

Monitor and respond to facility and data center incidents 24x7: detect, triage, coordinate incident response, maintain ticketing records, run preliminary RCAs, manage communications with on-site teams and vendors, and support continuous improvement and reporting.

Monitor and respond to data center facility incidents end-to-end: detect, triage, escalate, coordinate incident bridges, document ticketing timelines, perform preliminary RCA, support emergency response, and maintain compliance with SOPs and runbooks in a 24x7 on-site shift rotation.

Support and troubleshoot production networks and peering, manage CDN and peering traffic, and diagnose IP and optical (DWDM/CWDM) components. Work with ISPs, colocation facilities, vendors/TAC, and global teams to resolve incidents (capacity, routing, CRC, protocol, Layer 1) and prepare root cause analyses. Participate in 24/7 support and weekend coverage as needed.

Support and troubleshoot production networks and peering, handle ISP/vendor escalations, perform Layer 1 and optical/IP troubleshooting (DWDM/CWDM, BGP/OSPF/MPLS), participate in global 24/7 support, and prepare root cause analyses for outages.

Coordinate internal IT projects from initiation to delivery: maintain requirements, schedules, ticketing, and reports; run stakeholder meetings; track actions, KPIs, expenditures; identify issues and process improvements; support SDMs/Project Managers with metrics and insights.

Support and troubleshoot production network and peering environments, working with ISPs, colocation facilities, and TAC vendors. Troubleshoot IP and optical networks (BGP, OSPF, MPLS, DWDM/CWDM), handle traffic/peering incidents, prepare root cause analyses, and participate in global 24/7 support shifts. Collaborate across teams to resolve hardware and software issues.

Provide ticket-based system administration and server operations support: plan and install servers/racks, maintain and troubleshoot hardware and networks, manage asset/ticket data, coordinate RMAs and vendors, perform lifecycle and out-of-band management, and escalate complex issues to senior engineers.

The IT Support Specialist III provides technical support for software, hardware, and connectivity issues, ensuring excellent customer service and collaboration with tech teams to resolve complex problems.

Manage commercial and delivery aspects of multiple AV projects: budgets, schedules, resource allocation, vendor management, documentation, testing, training, and client communication to ensure on-time, on-budget delivery and contract compliance.

Operate 24/7 incident and alarm monitoring across servers, networks, DC infrastructure, and physical security. Triage and investigate alerts, act as incident commander during major events, perform RCA, coordinate threat and emergency responses (Everbridge/InternationalSOS), maintain ticketing records, and follow SOPs and playbooks to ensure uptime and safety.