Jobs at Astreya

Manage and execute telecom service implementations: review tickets, reserve router interfaces, assign patch panels, design paths, track milestones, provision and test services, escalate issues, coordinate with carriers and internal stakeholders, and maintain operational reporting.

Manage commercial and delivery aspects of multiple AV projects: budgets, schedules, resource allocation, vendor management, documentation, testing, training, and client communication to ensure on-time, on-budget delivery and contract compliance.

Operate 24/7 incident and alarm monitoring across servers, networks, DC infrastructure, and physical security. Triage and investigate alerts, act as incident commander during major events, perform RCA, coordinate threat and emergency responses (Everbridge/InternationalSOS), maintain ticketing records, and follow SOPs and playbooks to ensure uptime and safety.

The Data Engineer will optimize data architecture, improve data flow for teams, and support analytics initiatives with large data sets.

Lead and deliver complex, enterprise-level APAC projects from planning through execution. Align regional strategy with global initiatives, coordinate cross-domain teams, manage technical feasibility reviews, track delivery and risks, engage stakeholders, and drive continuous improvement while mentoring junior staff.

Monitor global data center facility systems 24x7 (power, mechanical, HVAC, fire, water), triage and manage incidents end-to-end, coordinate escalations and vendors, maintain tickets and change records, ensure compliance and documentation, analyze operational data, and support continuous improvement and after-hours emergency response.

Monitor and respond to facility and data center incidents 24x7: detect, triage, coordinate incident response, maintain ticketing records, run preliminary RCAs, manage communications with on-site teams and vendors, and support continuous improvement and reporting.

Monitor and respond to data center facility incidents end-to-end: detect, triage, escalate, coordinate incident bridges, document ticketing timelines, perform preliminary RCA, support emergency response, and maintain compliance with SOPs and runbooks in a 24x7 on-site shift rotation.

Support and troubleshoot production networks and peering, manage CDN and peering traffic, and diagnose IP and optical (DWDM/CWDM) components. Work with ISPs, colocation facilities, vendors/TAC, and global teams to resolve incidents (capacity, routing, CRC, protocol, Layer 1) and prepare root cause analyses. Participate in 24/7 support and weekend coverage as needed.

Provide ticket-based system administration and server operations support: plan and install servers/racks, maintain and troubleshoot hardware and networks, manage asset/ticket data, coordinate RMAs and vendors, perform lifecycle and out-of-band management, and escalate complex issues to senior engineers.

The IT Support Specialist III provides technical support for software, hardware, and connectivity issues, ensuring excellent customer service and collaboration with tech teams to resolve complex problems.