Jobs at Astreya

Operates, monitors, maintains, and troubleshoots optical and IP networks. Manages multi-vendor hardware, resolves traffic and software or hardware issues, performs root cause analysis for outages, and collaborates with service providers, colocation facilities, vendors, and global partners. Supports network infrastructure projects and optimizes network performance, capacity, and reliability with minimal supervision.

Coordinates data center projects from initiation through delivery, managing assets, resources, schedules, budgets, documentation, change control, stakeholder meetings, ticket resolution, reporting, and project communications. Supports project managers and service delivery managers by tracking action items, identifying issues and trends, monitoring KPIs, and improving processes. Requires strong communication, organization, judgment, multitasking, and experience with Excel, Google Suite, ticketing systems, and project management tools.

Manages and troubleshoots production networks, internet peering, traffic, optical systems, and IP network components. Responsibilities include resolving routing, protocol, capacity, CRC, and hardware issues; coordinating with ISPs, vendors, colocation facilities, and technical assistance centers; conducting root cause analysis; and supporting global 24/7 operations, including occasional weekend work.

Manage and troubleshoot production networks, internet peering, traffic capacity, routing, and optical/IP network components. Resolve incidents involving routing, protocols, CRC errors, capacity, hardware, and ISP connectivity. Coordinate with vendors, ISPs, colocation facilities, and internal teams; perform Layer 1 troubleshooting, root cause analysis, and network outage resolution. Participate in global 24/7 support rotations, including occasional weekend work.

Manage and troubleshoot production networks, internet peering, traffic, vendor hardware, ISP issues, and optical and IP network components. Responsibilities include monitoring capacity, resolving routing and protocol incidents, performing Layer 1 troubleshooting, coordinating with vendors and service providers, preparing root cause analyses, and providing 24/7 global support.

Provide ticket-based system administration and server operations support: plan and install servers/racks, maintain and troubleshoot hardware and networks, manage asset/ticket data, coordinate RMAs and vendors, perform lifecycle and out-of-band management, and escalate complex issues to senior engineers.

The IT Support Specialist III provides technical support for software, hardware, and connectivity issues, ensuring excellent customer service and collaboration with tech teams to resolve complex problems.

Manage commercial and delivery aspects of multiple AV projects: budgets, schedules, resource allocation, vendor management, documentation, testing, training, and client communication to ensure on-time, on-budget delivery and contract compliance.

Operate 24/7 incident and alarm monitoring across servers, networks, DC infrastructure, and physical security. Triage and investigate alerts, act as incident commander during major events, perform RCA, coordinate threat and emergency responses (Everbridge/InternationalSOS), maintain ticketing records, and follow SOPs and playbooks to ensure uptime and safety.