Teams at Astreya

Monitor alarms and handle cloud tickets; triage, escalate, and resolve incidents per SOPs and runbooks. Maintain shift continuity, documentation, and service reporting. Collaborate with SREs, vendors, and stakeholders, drive process improvements, and support major incident coordination and coaching for junior staff.

Monitor and respond to facility and data center incidents 24x7: detect, triage, coordinate incident response, maintain ticketing records, run preliminary RCAs, manage communications with on-site teams and vendors, and support continuous improvement and reporting.

Monitor and respond to data center facility incidents end-to-end: detect, triage, escalate, coordinate incident bridges, document ticketing timelines, perform preliminary RCA, support emergency response, and maintain compliance with SOPs and runbooks in a 24x7 on-site shift rotation.