Teams at Astreya

Monitor operational alarms, manage cloud support tickets, and perform incident triage, escalation, coordination, and resolution. Maintain operational records, runbooks, knowledge bases, and service continuity across shifts. Collaborate with technical teams, vendors, and stakeholders while supporting SLA compliance and continuous improvement. More senior responsibilities include major incident coordination, shift workload oversight, mentoring, process standardization, and backup team leadership.

Manage and troubleshoot production networks, internet peering, traffic capacity, routing, protocols, and network incidents. Coordinate with ISPs, vendors, colocation facilities, and TAC providers to resolve hardware, optical, and IP network issues. Perform Layer 1 troubleshooting, root cause analysis, and support for DWDM, CWDM, fiber-optic, and multi-vendor environments. Participate in global 24/7 operations, including occasional weekend support.

Provide ticket-based system administration and server operations support: plan and install servers/racks, maintain and troubleshoot hardware and networks, manage asset/ticket data, coordinate RMAs and vendors, perform lifecycle and out-of-band management, and escalate complex issues to senior engineers.