Provide ticket-based system administration and server operations support: plan and install servers/racks, maintain and troubleshoot hardware and networks, manage asset/ticket data, coordinate RMAs and vendors, perform lifecycle and out-of-band management, and escalate complex issues to senior engineers.
What this Job Entails:
The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical 'systems administration', including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution.
Scope:
- Applies company policies and procedures to resolve a variety of issues
- Works on problems of moderate scope
- Receives general instructions on routine work and detailed instructions on new projects
Your Roles and Responsibilities:
- Responsible for planning the server or rack, arranging the server mounting or rack installation, and following up the installation of the server operating system
- Responsible for the daily maintenance, troubleshooting, repair, and follow-up break-fix of the server and other hardware
- Maintain data on internal systems including Asset Management, Ticketing, & rack elevations
- Work with remote vendors to solve hardware failures or issues
- Oncall on duty, responsible for dealing with the issues raised by the business owner side
- Collect and check online asset data
- Submit and track the part RMA or media destruction process
- Server network troubleshooting
- Server lifecycle management
- Other server operation-related work
- Tidy and escalate problems to senior SOE
Required Qualifications/Skills:
- Bachelor's Degree or Diploma in Computer science, Electrical engineering, or any other relevant fields
- Strong ability to work under pressure; strong learning ability, broad technical interest; strong sense of responsibility, full of enthusiasm for work
- Good communication skills in English, good team work spirit; has the ability to work independently
- Knowledge of the interdependencies of server functions and technologies
- Can understand and run simple Shell/Bash scripts
- Familiar with Linux systems, able to locate hardware faults; Strong analytical and problem-solving skills
- Basic network knowledge concepts - MAC, Subnet, TCP/IP; Ability to perform general troubleshooting
- Knowledge of out-of-band/lights-out server communication methods, such as IPMI
Preferred Qualifications:
- Automation and scripting experience
Physical Demand & Work Environment:
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
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