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Fintech • Payments • Financial Services
Manage enterprise merchant relationships across APAC, driving growth through share-of-wallet expansion, cross-selling, upselling, and payments guidance. Own merchant success and satisfaction, build executive stakeholder relationships, assess customer needs, coordinate internal projects, and collaborate with global teams. The role requires strong commercial judgment, communication, project management, and the ability to work effectively in ambiguity. Travel is approximately 10%, and the position is office-based in Singapore.
Fintech • Payments • Financial Services
Build and scale AI-powered People Operations solutions across onboarding, transfers, offboarding, employee support, and HR systems. Identify workflow friction, develop automation and internal tools using AI coding assistants, low-code platforms, scripting, APIs, and webhooks, and improve self-service capabilities. Translate operational needs into technical requirements, maintain HR knowledge systems, measure efficiency gains, ensure data privacy and AI fairness, and enable the People team through documentation and training.
Fintech • Payments • Financial Services
Lead complex enterprise merchant onboarding and conduct multi-jurisdictional CDD, KYC, and AML risk assessments. Manage PEP, sanctions, adverse media, corporate-structure, and high-risk industry risks. Drive quality control, regulatory policy alignment, process optimization, tooling improvements, escalations, and team calibration. Partner with Commercial, Sales, Account Management, Product, Engineering, and Compliance teams while mentoring analysts and supporting compliant business growth.
