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Fintech • Payments • Financial Services
Lead and coach a team performing periodic and event-driven customer due diligence and enhanced due diligence reviews, ensure compliance with KYC/AML standards, coordinate with stakeholders, drive KPI performance, improve processes, and support global consistency and quality assurance.
Fintech • Payments • Financial Services
Provide technical support to merchants worldwide, troubleshoot payments integrations and web-stack issues, advise on best practices, collaborate with internal teams, collect merchant feedback, and maintain high service quality measured by CSAT and QA.
Fintech • Payments • Financial Services
Lead a technical support team for in-person payments, managing escalations, coaching team members, and optimizing support processes.










