Leads complex ServiceNow transformation engagements from planning through delivery, ensuring on-time, on-budget execution. Manages governance, scope, risks, dependencies, resources, finances, reporting, and multiple workstreams. Builds trust with customers, partners, and senior stakeholders; resolves issues, aligns requirements, mentors delivery teams, and identifies opportunities to expand services. Oversees large, high-risk, multi-year programs and transitions completed solutions to adoption or run teams.

Own go-to-market strategy and program execution for ServiceNow’s growth products across APAC. Translate global strategies into regional plays, drive sales activation and AI-native selling, build enablement and demand-generation programs, coordinate channel partners, track pipeline and program performance, and provide leadership updates. The role also serves as APAC’s voice to global product and GTM teams, surfacing market intelligence and execution feedback.