Top Operations & Support Jobs in Singapore

Lead APAC deal governance and monetization: create pricing and discount frameworks, advise Sales on complex deals, analyze pricing performance, enable sales via training, and coordinate cross-functionally with Finance, Legal, Product Marketing and Product Management to implement scalable pricing and packaging initiatives.

Manage external RFIs from correspondent banks and law enforcement, perform targeted cross-border transaction and account reviews, draft audit‑ready responses, coordinate with FCC, TM, KYC, Legal and partners, and improve RFI playbooks and SLAs to mitigate financial crime risk.

Own and optimize end-to-end revenue processes across Asia, manage Salesforce and connected tools, drive data hygiene and reporting, build AI-enabled automations and productivity tools, partner with commercial and data teams to improve forecasting, pipeline management, commissions, and operational scalability.

Lead and scale global Customer Support to deliver consistent, high-quality 24/7 service. Own global support strategy, operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection and self-service, incident response, and vendor/BPO management. Partner cross-functionally with Product, Engineering, Customer Success and Sales to improve product supportability, reduce cost-to-serve, and drive continuous operational improvements.

Conduct transaction monitoring case handling and account activity reviews, prepare STR/SAR filings, perform proactive investigations using internal dashboards, coordinate risk controls (blocks, freezes, offboarding), maintain audit-ready records, partner with cross-functional teams, propose FIU workflow improvements, and support AML/CTF and sanctions projects.

Drive and scale revenue operations for East Asia by partnering with sales and marketing to optimize lead-to-revenue processes, commission cycles, and sales tooling. Manage Salesforce-driven commercial operations, analyze pipeline and performance metrics, surface insights, and implement process and system improvements across regional and global teams to improve acquisition and retention.

Lead and perform daily QA of risk operations to ensure compliance and process efficiency. Run QA programs, produce monthly reports, identify root causes, recommend fixes, monitor remediation, and collaborate globally to improve procedures and systems.

Lead a global QA team covering AML/KYC/Transaction Monitoring, underwriting and fraud risk. Design and run a comprehensive QA framework, perform monthly testing, identify risks and root causes, report outcomes to leadership, track remediation to closure, and provide data-driven insights to support operational excellence and projects.

Lead high-impact, data-driven operational strategy projects across product domains. Drive continuous improvement, CX analysis for enterprise segments, cross-functional alignment, KPI monitoring, and senior leadership reporting.

Lead analysis and strategy to grow revenue across SME and Enterprise segments: run commercial performance deep-dives, design sales incentives, operationalize high-impact growth initiatives, partner cross-functionally to deploy AI-driven sales improvements, support planning and forecasting, and build dashboards to monitor initiative performance.