Top Operations & Support Jobs in Singapore

Leads APAC merchant risk operations for payments, owning team performance, service levels, quality, fraud and chargeback metrics, investigations, monitoring, and escalation workflows. Partners with Legal, Risk, Compliance, Product, and Engineering to implement controls and improve risk tooling. Drives automation and AI adoption, manages senior staff across locations, influences stakeholders, and ensures portfolio risk aligns with enterprise risk appetite.

Lead Southeast Asia revenue strategy and operations, including market sizing, go-to-market execution, customer onboarding, process localization, product-market fit, executive analysis, and cross-functional initiatives. Partner with commercial, product, operations, risk, compliance, and regional teams to launch and scale Airwallex's products across SEA markets.

Provides comprehensive executive and personal assistance to the Chief Revenue Officer, including complex calendar management, stakeholder coordination, meeting logistics, travel planning, expense and invoice administration, household operations, reservations, errands, personal events, venture fund administration, and document preparation. The role requires discretion, strong organization, communication skills, and comfort working across time zones in a fast-paced technology environment.

Support sales and channel operations across Singapore and Malaysia by maintaining CRM data integrity, tracking sales performance, managing partner onboarding and commissions, developing operational policies and workflows, and resolving data or process discrepancies. The role requires analytical skills, operational precision, ownership, adaptability, and professional fluency in English and Chinese.

Serve as the on-site IT lead for Singapore and regional IT support lead for SEA offices. Own site operations, provide hands-on macOS/Windows and AV support, run onboarding/offboarding, manage vendors/inventory, mentor junior IT staff, coordinate with workplace/people ops/facilities, and produce clear documentation while improving processes and supporting executives.

Lead APAC merchant risk operations for payments, owning SLAs, quality, loss metrics and customer impact. Design and run merchant monitoring, investigation and escalation workflows. Implement policy and control changes with legal/compliance. Partner with Product/Engineering to evolve risk tooling (rules engines, case management, AI/LLM workflows), champion automation, and drive fraud/chargeback KPIs while scaling a multi-location team and managing cross-functional stakeholders.

Lead and perform daily QA of risk operations to ensure compliance and process efficiency. Run QA programs, produce monthly reports, identify root causes, recommend fixes, monitor remediation, and collaborate globally to improve procedures and systems.

Lead high-impact, data-driven operational strategy projects across product domains. Drive continuous improvement, CX analysis for enterprise segments, cross-functional alignment, KPI monitoring, and senior leadership reporting.

Lead a global QA team covering AML/KYC/Transaction Monitoring, underwriting and fraud risk. Design and run a comprehensive QA framework, perform monthly testing, identify risks and root causes, report outcomes to leadership, track remediation to closure, and provide data-driven insights to support operational excellence and projects.

Lead global onboarding and financial crime operations (KYC, name screening, transaction monitoring). Set strategy, build and manage distributed teams, define operating rhythm and OKRs, drive AI/automation transformation, improve procedures, controls and documentation, and balance risk, customer experience and commercial outcomes.