Serve as the strategic technical advisor and central post-sales contact for customers adopting Zscaler’s Zero Trust solutions. Build stakeholder relationships, align technical strategies with business goals, drive product adoption, manage escalations, develop risk mitigation plans, and coordinate with Sales, Support, and Product teams. Create best-practice content and use customer data, analytics, and AI-enabled workflows to improve deployment health, operational efficiency, and long-term customer outcomes.

Manage regional SaaS renewals to protect and grow ARR, accelerate renewal cycles, reduce churn, and improve commercial outcomes. Partner with account executives and sales leaders, monitor customer health and risk signals, develop mitigation plans for at-risk accounts, lead renewal forecast calls, and provide strategic guidance. The role requires commercial and financial acumen, CRM and CPQ proficiency, cross-functional collaboration, and experience with renewals, sales, deal desk, or renewal operations.