Workplace Experience Associate

Who are we?

Workplace Experience Associate

As a representative of Equinix and the “face" of the Corporate Real Estate team, the Welcome Desk Host plays a crucial role in delivering an engaging workplace experience to customers and building a community that is inclusive, professional and reflects our company values.

Keeping the customer at the center, the Welcome Desk Host create a sense of community in the workplace, taking a genuine interest in people and anticipating needs before they arise through friendly interactions.

Responsibilities

• Operational excellence [Safety and Efficiency]: Own smooth running of the site and parking areas (where applicable), including daily walkthroughs to ensure the office meets Operational Excellence standards and the needs of customers and visitors. Continually monitor security, and safety of the site and take immediate action when risks are identified to the site or to employees. Action customer tickets in good time, ensuring there are no dead ends and that the customer is communicated with immediately in line with our service commitment (SLA).

• Delighting the customer [Courtesy & Efficiency]: Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located in the reception area throughout most of the day. Anticipate customer and guest needs before they arise using relevant information collected about them to enhance and personalize their experience. Plan and deliver the CRE Events and partner with employee groups and business functions on their events in line with policy and guidance. Use event collateral to promote events, such as posters and emails and share event images on the site's Viva Exchange group and the CRE Event library

• Inspiring our people [Community]: Be the primary point of contact for customers and act as the “face” of CRE, providing support, knowledge, care and fun. Show interest and get to know customers individually and by name as part of creating a sense of community and connection in the office.

• Partnering with the business [Efficiency & Community]: Partner with site leaders, EAs and employee groups on on-site events such as Exec visits, partner events, all hands and other occasions to ensure quality and consistency of experience from budget management and planning, to execution. Be an advocate and ambassador for CRE and CRE services, ensuring the business understands the scope of what we deliver for Equinix.

Qualifications

• 4+ years relevant work experience. Customer facing experience is essential

• College/University graduate preferred

• Outstanding interpersonal and multi-tasking skills

• Facilities management and hospitality experience required

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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