Provide technical support to end-users during weekends, troubleshoot IT issues, manage accounts, and ensure user satisfaction with IT services.
The Weekend IT Help Desk Technician provides technical support and assistance to end-users primarily during weekend shifts. This role involves troubleshooting hardware, software, and network issues, ensuring timely resolution, and delivering excellent customer service in a fast-paced environment.
Key Responsibilities- Act as the first point of contact for IT-related issues reported by users via phone, email, or ticketing system during weekend shifts.
- Diagnose, troubleshoot, and resolve technical problems related to desktop/laptop hardware, software applications, printers, and network connectivity.
- Assist with user account management tasks such as password resets and access permissions.
- Document support requests, solutions, and escalation steps accurately in the ticketing system.
- Provide clear instructions and guidance to users on IT tools and best practices.
- Escalate complex issues to higher-level IT teams or specialists when necessary.
- Assist in maintaining IT asset inventory and supporting routine system maintenance tasks.
- Contribute to knowledge base articles and FAQs to improve support resources.
- Follow up with users to confirm issue resolution and gather feedback.
- Proven experience in help desk or technical support roles, preferably in a corporate or IT service environment.
- Familiarity with common operating systems such as Windows and macOS.
- Strong troubleshooting skills for hardware, software, and networking issues.
- Basic knowledge of Active Directory and user account management.
- Excellent communication and customer service skills.
- Ability to work independently during weekend shifts.
- Availability to work weekends, with flexibility for occasional extended hours.
This weekend role focuses on hands-on technical support during non-business hours, ensuring consistent IT assistance and user satisfaction outside of the regular workweek.
Top Skills
Active Directory
macOS
Windows
Similar Jobs
Fintech • HR Tech
As a Principal Product Manager, you'll oversee revenue systems for customer communications, collaborate across teams, and drive product strategy to increase revenue contributions.
Top Skills:
ContentfulHightouchIterableMarketo
Fintech • HR Tech
Lead product strategy for Gusto's Core Experiences Platform, focusing on data models and UX to support complex company needs while collaborating with cross-functional teams to drive product adoption.
Top Skills:
APIsData ModelingProduct Management ToolsUx Design
Fintech • HR Tech
Gusto is seeking a Head of Product for Payroll to lead product strategy, roadmap, and business performance while mentoring a team and collaborating cross-functionally. The role requires significant experience in product management with a focus on small business software and compliance.
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
