Provide technical support to end-users during weekends, troubleshoot IT issues, manage accounts, and ensure user satisfaction with IT services.
The Weekend IT Help Desk Technician provides technical support and assistance to end-users primarily during weekend shifts. This role involves troubleshooting hardware, software, and network issues, ensuring timely resolution, and delivering excellent customer service in a fast-paced environment.
Key Responsibilities- Act as the first point of contact for IT-related issues reported by users via phone, email, or ticketing system during weekend shifts.
- Diagnose, troubleshoot, and resolve technical problems related to desktop/laptop hardware, software applications, printers, and network connectivity.
- Assist with user account management tasks such as password resets and access permissions.
- Document support requests, solutions, and escalation steps accurately in the ticketing system.
- Provide clear instructions and guidance to users on IT tools and best practices.
- Escalate complex issues to higher-level IT teams or specialists when necessary.
- Assist in maintaining IT asset inventory and supporting routine system maintenance tasks.
- Contribute to knowledge base articles and FAQs to improve support resources.
- Follow up with users to confirm issue resolution and gather feedback.
- Proven experience in help desk or technical support roles, preferably in a corporate or IT service environment.
- Familiarity with common operating systems such as Windows and macOS.
- Strong troubleshooting skills for hardware, software, and networking issues.
- Basic knowledge of Active Directory and user account management.
- Excellent communication and customer service skills.
- Ability to work independently during weekend shifts.
- Availability to work weekends, with flexibility for occasional extended hours.
This weekend role focuses on hands-on technical support during non-business hours, ensuring consistent IT assistance and user satisfaction outside of the regular workweek.
Top Skills
Active Directory
macOS
Windows
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