Wealth Management Operations Specialist (AVP)

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

We are seeking a team member to join our Asset Services (AS) function. The incumbent will co-lead the Asset Transfer Validation team which handles pre-processing checks for all client related payments prior to processing by Remittance team and callback verification on required transactions.
Wealth Management Operations Specialist
Why Join
Imagine being part of a team that helps people grow their wealth and achieve their financial goals. As a Wealth Management Operations Specialist at OCBC, you'll play a critical role in ensuring the smooth delivery of our wealth management services. You'll be part of a dynamic team that's passionate about making a difference in people's lives.
How you succeed
To succeed in this role, you'll need to be meticulous, organized, and able to work well under pressure. You'll need to build strong relationships with our wealth management teams and external partners to ensure seamless execution of our services. Your attention to detail and analytical skills will be essential in identifying and resolving operational issues.
What you do

Pre-processing check for payments, callback on Asset Transfer/Static updates

• Ensure team member performs pre-processing checks, callbacks are performed in accordance with bank’s SOP and within SLA

• Effective management on escalation and issues are resolved or properly escalated in a timely manner

• Identify areas of improvement with Business and/or within the team and engage relevant stakeholders, see through to delivery of improvement initiatives

• Coverage includes: Payments, Internal Transfer, Cheque Issuance, Cash Withdrawal, Standby Letter of Credit/Banker’s Guarantee, Deposit placement, rollover and withdrawals

Control

• Review End of Day checks

• Ensure monthly Risk & Control Self-Assessment (RCSA) checks and Sampling Checks are completed

• Ensure any exception handling is performed as per exception handling framework

• Identify control gaps and streamlining of processes to improve efficiency and deliver improvements

• Access risk and makes decision for exceptional cases. Decisions are always taken in accordance with the Bank’s policies and internal guide

Query Management

• Ensure the team response to all queries from Business is resolved within expected timeframe or escalated to the correct parties

Change Management

• Identify control gaps and streamlining of processes to improve efficiency and deliver improvements

• Participate in projects/changes in relation to regulatory/market requirement. Including preparation of test cases, UAT, Regression test planning and execution.

Management Oversight

• Oversee daily operations of the Asset Transfer Validation team. Ensure all requests are handled within the agreed SLAs and escalations are promptly attended to.

• Manage staff resource allocations within the team, ensuring there is an active load balancing of activities across the team and optimal delivery of services to the Business.

• Manage team performance and staff engagement

• Ensure MIS reports are completed and review MIS for trend analysis/areas of hotspots

• Team training and succession planning

• Escalate promptly and handle escalations

Who you are

• At least 6 years of experience in Private Bank Operations especially in the area of Remittances, Callback or Client Service role

• Experience in leading teams

• Good knowledge of Microsoft Office

• Fluency in English is essential

• Clear written & verbal communication skills with all levels of staff

• Client-oriented mindset

• Meticulous and good team player

• Ability to work independently & drive initiatives forward until delivery

• Ability to work effectively with both Front Office and Support staff, at all levels

• Ability to work & deliver under time pressure

• Proactive in identifying any process gaps, providing or suggesting solutions to improve productivity

• Ability to perform ad-hoc system testing

• Knowledge in MS Access / Python / Power BI is a plus

• Tertiary education with a good academic track record

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.