Vice President, Lead Software Production Management & Reliability Engineering

Morgan Stanley is a global financial services firm and a market leader in investment banking, securities, investment management and wealth management services. With more than 600 offices in 33 countries, the people of Morgan Stanley provide our clients the finest thinking, products and services to help them achieve even the most challenging goals. For further information about Morgan Stanley, please visit www.morganstanley.com.
ETS is that global technology group that delivers the software and hardware technology solutions that make our businesses run. The team manages the production, operations, and engineering of our data centers, voice and data networking solutions, wireless technologies, server and database operations, desktops, servers and mainframes.
As a core ETS pillar, the ENS L3 Operation team is responsible for the deployment, maintenance, and support of our global Data & Voice network, utilizing the latest telecommunications and networking technologies available, to deliver the best possible end-user experience.
The team has an opportunity for an experienced L3 Data Network Operation Engineer. The successful candidate will work as L3 operation team member to support global Morgan Stanley network during Asia time and responsible for regional deployment for various network projects and operation hygiene programs.
Job Description:
- The candidate will be responsible for supporting global data infrastructure, including Incident, Problem, and Change Management as part of a global follow the sun group;
- Apply, examine, support and troubleshoot a global network including routers, switches, Load Balancers and firewalls;
- Using tools and automation to proactively monitor and assure latency compliance and quickly respond to any issues;
- Successfully receive technical escalations and independently provide solutions to resolve high impacting network incidents. Expertly conduct root-cause analysis for major problems and drive the troubleshooting to resolution;
- Communicate with business units during projects and incidents;
- Point of escalations for offshore Level1 and Level2 for incident management;
- Operational acceptance of new deployments and create technical documentation for as built environment;
- Participate in vendor management and governance process;
- Participate in on-call duties in rotation. Week-end work expected, execute critical changes over weekend

Required Skills:
- The successful candidate will have 10+ year experience in a similar position in an equivalent Financial Services firm; ( candidates without financial services experience can also be considered if they have exceptional technical networking skills especially from service provider/ carrier, or network equipment resellers ).
- Hands-on experience with Data Network skills; expert IP routing and LAN switching troubleshooting skills.
- An excellent knowledge of data networking principles as well as an excellent knowledge of the specific technologies to manage and support high-speed networks;
- Expert-level ability to decode packet captures and identify network and application issues;
- Hardware: Cisco Switches and Routers, Juniper Switches and Routers, Arista Switches, Nortel/BNT Switches, Adva DWDM, F5 BigIP Load Balancers;
- Ethernet technologies: SPT, 812.1Q, VPC, Multilayer Switching; VXLAN ; Leaf- Spine IP Fabric.
- WAN technologies: SONET/SDH, MPLS, Classic TDM;
- Protocols: OSPF, BGP, RIP, TCP/IP;
- Multicast routing: PIM, IGMP, MSDP;
- Expert-level ability to decode packet captures and identify network and application issues.
- Low Latency Specific Tools: Corvil Latency Management Platform, C-packet; Lion Fish, Sevone, Splunk
- Certifications: CCIE R&S or equivalent is desirable. Juniper, Arista certifications desirable;
- Financial Market Data, Client and Exchange connectivity is a strong plus;
- Experience with scripting languages, and/or network deployment automation /orchestration tools is a strong plus.
Desired Skills:
- Desire to learn and adapt to new technology;
- Ability to prioritize along with good time management skills;
- Excellent interpersonal skills;
- Good problem solving skills;
- Ability to participate as part of a team;
- High level of initiative, proactive approach;
- Ability to work in a team environment;
- Sense of ownership/accountability;
- Flexible and adaptable to meet the team's needs;
- Honest, hardworking and reliable;
- Ability to use Microsoft applications, Word, Excel and Outlook;
- Proficient in UNIX or Linux

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.