Vice President, HR Solutions Process Excellence Consultant (Global - Location Agnostic)

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

All Global Human Resources roles must comply with the location strategy of that region, including any relevant return to office requirements.

Global Human Resources (HR) Solutions Overview

Global HR Solutions is a new, trailblazing organisation within Global HR (GHR) that performs as an internal consulting function. We are a flexible and agile team that delivers upon a portfolio of prioritized projects to enable the GHR operating model, provide strategic project and cyclical process support, and bring HR analytics and data-driven insights to our clients within HR and the business.

Our mission is to:

• Deliver best-in-class support to HR change projects and cyclical process backed by human capital intelligence and insights to enable business results
• Provide data-driven and solutions-oriented services to clients to enable them to make well-informed decisions and enhance their talent and business outcomes
• Harness the collective knowledge and capability of a dynamic and skilled Global HR Solutions workforce to optimize GHR service delivery and results
• Provide HR colleagues with extensive client exposure within HR and the business, the opportunity to make meaningful contributions to strategic initiatives, and offer stimulating growth experiences and diverse career paths

Are you:

• Eager to be at the forefront of HR innovation?
• Keen to make an impact and drive meaningful change in organisations?
• Energized by collaborating with diverse clients and teammates across disciplines and geographies to solve exciting problems and generate new opportunities?
• Ready to expand your breadth and depth of HR skills and hone new expertise?
• Looking to join a dynamic and growing global team?

If you answered yes to these questions, Global HR Solutions could be a great next step in your career journey!

Note: Given the international and collaborative nature of MUFG, Global HR Solutions works on global and regional engagements, and flexibility is required to allow for meetings and connectivity as needed with clients and colleagues across the Americas, APAC, and EMEA time zones. Employee well-being is a critical element of GHR’s culture. Measures, work practices, and technology will be in place to enable team member well-being, connectivity, and productivity.

NUMBER OF DIRECT REPORTS

1-2 direct reports

MAIN PURPOSE OF THE ROLE 

Upon hire, the successful candidate will work closely with the Global HR Solutions Process Excellence Lead, Global Process Owners and HR Subject Matter Experts across practice areas and geographies to document and improve processes, as well as to define new processes and ways of working to optimize operational efficiency and enhance the client experience.

KEY RESPONSIBILITIES

The successful candidate will have the following key responsibilities:

• Serve as an internal consultant, working with clients in GHR and the business to lead and deliver process design and process improvement engagements.
• Establish trust and credibility with clients; build and maintain long-term working relationships across GHR and the business.
• Lead planning, design, development and execution of process design engagement activities including:
  • Document and analyze current state HR processes across regions and countries
  • Evaluate and design processes and procedures to increase productivity, reduce costs, improve time management, and improve risk management
  • Advise and collaborate with stakeholders on developing standards, identifying, assessing, and mitigating risks in process development to enable results and optimize outcomes
  • Develop and maintain process documentation, including identifying changes to existing processes and related policies
  • Work with teams and/or train managers to ensure that processes are clear and can be applied quickly and efficiently
  • Select, tailor and implement methods and tools for improving business processes at program, project or team level
  • Assess the feasibility of business process changes and recommend alternative approaches
  • Monitor and assess implemented processes to ensure outcomes meet expectations and proactively evaluate steps to adjust for improvements in targeted outcomes
  • Facilitate interviews, focus groups / listening sessions, and working sessions with clients and stakeholders
  • Develop and maintain process monitoring tools such as dash boards, scorecards, SharePoint sites, etc.
• Provide day-to-day management and guidance across projects to support successful engagement delivery
• Execute knowledge and capability transfer to clients (as needed)
• Identify, escalate and mitigate engagement risks and issues
• Contribute to HR Solutions communities of practice (e.g., change management & communications, process excellence, organizational design & effectiveness, experience & design thinking) to enable ongoing team member capability development and enhanced client results
• Practice the apprenticeship model across project engagements, enabling HR Solutions team members to learn side-by-side from you and fellow team members to accelerate capability development and grow bench strength
• Support continuous improvement and upskilling for the organization, advocate for new ways of working
• Prepare and present reports to senior leadership on the progress and impact of process improvement initiatives.
• Help foster and sustain a diverse, inclusive, energizing, and supportive HR Solutions culture, with a focus on results, efficient and collaborative work practices, and wellbeing

WORK EXPERIENCE

Essential:

• Highly skilled at process documentation (e.g., procedures, process flows, etc.) and business process management methodology including the use of process mapping tools and software (e.g., Visio, etc.)
• Proven experience within a large, highly matrixed organization with recent work:
• Leading execution of change initiatives, documenting, improving, and implementing complex, cross-functional business processes
• Conducting data analysis, and delivering executive-level reporting
• Advanced knowledge of and demonstrated experience designing, analyzing, and modeling business processes, methodologies, and/or toolkits
• Demonstrated, hands-on experience creating and evaluating comprehensive, complex, end to end processes in a regulatory environment
• Excellent written and verbal communication skills, with demonstrated ability to present effectively to leadership
• Excellent meeting facilitation, working session / workshop management, and training skills
• Collaboration and influencing skills, with proven ability to address and manage stakeholder needs while prioritizing competing objectives, driving progress, and achieving results
• Negotiation and conflict management
• Proven ability to work effectively across cultures and in a global environment
• Experience in the financial services industry preferred

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

Essential Demonstrable Strengths

• Understanding of the HR function and HR service delivery
• Able to analyze data, formulate findings, and provide data-based recommendations
• Data analytics and reporting skills
• Designing and producing management reports
• Documenting processes at different levels using standard tools such as VSMs, SIPOC, process maps, procedures, job aids, etc.
• Analyzing and assessing complex processes for performance, gaps to requirements, improvement opportunities and layout solutions.
• Metrics design
• Statistical analysis
• MS Excel, Visio, SharePoint skills; Minitab or other statistical tools
• Presentation and meeting facilitation
• Skills in Executive communication
• Project Management

Education / Qualifications:

• Degree or equivalent work experience equally preferable.
• Degree in Business Management, Industrial Engineering, or a related field.
• Preferred certification: Lean Six Sigma Black Belt

PERSONAL REQUIREMENTS

• Demonstrates leadership
• Communicates effectively
• Identifies multiple paths to success using analytical and critical thinking as well as decision-making skills
• Operates strategically to support a culture of continuous improvement and systems thinking
• Makes sound business decisions in a complex work environment
• Collaborate with other business functions and divisions to advance business objectives
• Is flexible, decisive, and able to establish support from leadership
• Monitors industry trends and best practices and applies insights to advance the business
• Exhibits and fosters optimism, resilience, flexibility, and openness to others' ideas
• Inspires innovation and values learning as a lifelong professional objective
• Leads by example, engaging inclusively and with intent
• Always acts with integrity

PERFORMANCE AND DUTIES

The role holder will be assessed in accordance with their employing entity’s performance framework and process, with relevant input obtained from the dual-hatting entity as relevant.

As duties and responsibilities change, the job description will be reviewed and amended in consultation with the role holder. The role holder will carry out other duties within the scope, spirit, and purpose of the role as requested by their line manager or Department Head.

The compensation and benefits information in this posting applies to candidates hired in the United States. Candidates hired outside of the United States will be eligible for compensation and benefits consistent with the local market.

The typical base pay range for this role is between $133,000 - $162-000 depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.