Vice President, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Account Management

The APMD Retail & Commerce group’s mission is to develop and strengthen Mastercard’s enterprise level proposition across key industries: retail and travel across the spectrum of strategic merchants in close collaboration with the Asia Pacific regional teams.
The key areas of responsibilities for the overall group are global strategy, business development across the industry verticals and building/ deepening relationship with key global merchants. The team will focus on deploying initiatives identified as being high priority in delivering Regional and Mastercard goals, including:
• Positioning Mastercard as strategic technology partner, critical to profitability/ growth of business
• Deepening relationship with key global merchants, building a holistic engagement
• New global partnerships and strategic initiatives
• Development of scalable sales/value propositions across industries to drive revenues
• Provide Thought Leadership internally and externally
The VP Account Manager, is overall responsible to drive account management across Asia Pacific for key merchant clients, and as a result driving growth in Mastercard revenue. The incumbent will be responsible for cross matrix collaboration and exercising leadership in driving Mastercard business with KPIs across volume, core revenue, cross sales revenue and strategic initiatives.
Summary of responsibility
• Set and execute revenue retention and growth strategy for merchant clients, existing and future.
• Budgeting, forecasting and financial reporting for the defined group of key merchant clients
• Responsible for reviews of the overall performance of the defined group of key merchant clients, and managing the relationship and profitability
• Lead a team across multiple projects in collaboration with regional teams. Quickly grasp new ideas and simplify strategy into specific actions with clear accountability and roadmap.
• Responsible for all administrative and operational issues for the target customer set.
• Be the face of strategic merchant relationships in Asia Pacific, both within Mastercard and externally, e.g. industry conferences.
• Identify new segment and product opportunities with cross functional teams to maximize penetration with retail and travel merchants.
• Leverage the Mastercard suite of products and solutions to identify and develop new opportunities with merchants to increase Mastercard share and volume to create new revenue streams.
• Develop account plans, GTM strategy, and deliverables for key global clients in collaboration with regional teams.
• Create and adhere to executive calling plans.
• Develop financial modelling and business cases for opportunities.
• Build strong relationships with internal teams and external resources, including senior influencers, to ensure seamless strategy execution.
• Analyze competitive positioning across merchants for Mastercard.
• Build a network with Mastercard regions worldwide to address global merchants' needs and broaden strategic partnerships that have a global presence.
Experience / Education
• Strong expertise of working in Retail/ Travel/ Digital industry (consulting and/or industry experience)
• Preferably gained both within industry or from a top 5 management consulting firm
• Complex “strategy through execution” projects; strategy in general but also sales and operations projects/change management/business transformation
• Development of new business/ start-ups
• Successful business model innovation
• International experience/ experience working with global brands
• Track record of building and growing complex partnerships
• Payment industry experience/ understanding of payment and information flows along travel and/or retail value chain
• Experience of developing new consumer propositions within payments, loyalty and digital
• Results driven, entrepreneurial and a proactive self-starter, requires minimal supervision.
• A high level of business acumen and thought leadership is required
• Strong track-record for engagements at C-Level
• Long-term strategic mindset
• Strong leadership, interpersonal and communication skills
• Must encourage teamwork, integration & inclusion
• Comfortable networking and speaking in public including on panels and as a keynote speaker at industry events
• Experienced senior strategic sales leader.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.