Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Job Description
The Veeva CRM Solutions Engineer for Asia-Pacific is part of the core team at Global IT Commercial & Digital, this role is the primary point of contact for Veeva CRM, Salesforce, and other platforms at IT Commercial & Digital for users across the organization.
This individual will provide technical support, user training, and issue resolution while addressing platform functionality and usage inquiries. The role emphasizes continuous improvement by optimizing business processes and implementing configurations and customizations within Veeva. Additionally, the Solutions Engineer will lead the planning and implementation of new features and system enhancements.
Key Responsibilities
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Represent Global IT as the main contact at Asia-Pacific for IT Commercial & Digital (Veeva CRM, Salesforce, and other platforms)
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Support the region to meet specific organizational needs, including creating custom fields, workflows, validation rules, and user profiles.
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Ensure solutions align with business requirements and organizational standards.
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Perform regular platform maintenance and updates, including user management and performance optimization.
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Troubleshoot technical issues and implement updates and patches as required.
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Ensure the integrity, accuracy, and completeness of data.
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Manage and execute data loading processes, maintaining clean and complete datasets.
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Review, maintain, and document system integrations.
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Execute territory changes (e.g., zip code and account-to-territory assignments).
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Create and manage MCCPs (Multichannel Cycle Plans).
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Load sample lots and manage legacy data cleanup in Veeva, establishing governance for new record creation.
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Investigate and resolve issues raised by field teams.
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Provide on-site support during National Sales Meetings (NSMs).
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Work closely with the Commercial Operations team to develop new connections for brands and business units.
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Partner with internal teams to identify opportunities for process optimization and recommend system improvements.
Skills & Qualifications
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Minimum of 8 years of relevant experience in CRM administration with Veeva (also Salesforce is desirable).
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Proven expertise in Veeva modules, including configuration, customization, and troubleshooting.
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Strong analytical skills to research and resolve data discrepancies.
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Experience in SQL and data loading processes.
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Ability to streamline processes and recommend innovative solutions.
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Strong communication skills, with the ability to train and support users effectively.
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Detail-oriented, with strong problem-solving abilities to identify areas for improvement and optimize system performance.
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Capable of working both independently and collaboratively in cross-functional teams.
Next Steps
Initial Screening: A virtual conversation with our recruiter.
Manager Interview: A virtual meeting with the hiring manager.
Final Panel: A panel discussion with the extended team.
Our people make a difference
At Galderma, we celebrate diversity and value every team member’s unique contributions. Professionalism, collaboration, and a supportive ethos create an environment where individuals thrive and excel. Join us to make a meaningful impact and grow your career in a place where people truly matter.
