Leads Atlassian’s AMER Trust Engagement team, overseeing customer trust, security, compliance, privacy, legal, and sales interactions. Responsibilities include team leadership, strategic planning, process and tooling improvements, cross-functional initiatives, enterprise customer escalations, executive briefings, trust strategy presentations, and security and compliance contract negotiations. The role requires extensive experience in security, governance, risk, compliance, cloud environments, AI security, privacy, and enterprise-scale trust programs.
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Your future team
The Trust Engagement team is a globally distributed team of security & compliance professionals that help our customers to perform risk assessments they require to trust our company and products.
We are a focused group committed to ensuring that customers trust our Cloud Products. We value diverse thinking and creativity, so we can support each other and do interesting things. You will work with the whole Atlassian team to improve our Trust Program and story.
Atlassian is rapidly growing our Trust Engagement team and we need experienced and motivated people to help us meet our goals. As a Senior Manager, you will drive the growth and expansion of how we earn and maintain customer trust.
What you'll do
You will oversee the team's interactions with Trust & Security, Go-To-Market/Sales, Compliance, Privacy, Legal, and Customer Support. Your primary focus will be on enhancing Trust & Security practices, driving strategic enhancements to our internal processes, influencing security and compliance product features, and strengthening customer engagement. You will never have a dull moment as you enable our customers' Trust in Atlassian by understanding and meeting a wide range of customers current and future expectations as it relates to trusting our Cloud Products.
In this role, you will:
Your background
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
This role may also be eligible for benefits, bonuses, commissions, and equity.
In The United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $221,400 - $289,050
Zone B: $199,800 - $260,850
Zone C: $184,500 - $240,875
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .
In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Your future team
The Trust Engagement team is a globally distributed team of security & compliance professionals that help our customers to perform risk assessments they require to trust our company and products.
We are a focused group committed to ensuring that customers trust our Cloud Products. We value diverse thinking and creativity, so we can support each other and do interesting things. You will work with the whole Atlassian team to improve our Trust Program and story.
Atlassian is rapidly growing our Trust Engagement team and we need experienced and motivated people to help us meet our goals. As a Senior Manager, you will drive the growth and expansion of how we earn and maintain customer trust.
What you'll do
You will oversee the team's interactions with Trust & Security, Go-To-Market/Sales, Compliance, Privacy, Legal, and Customer Support. Your primary focus will be on enhancing Trust & Security practices, driving strategic enhancements to our internal processes, influencing security and compliance product features, and strengthening customer engagement. You will never have a dull moment as you enable our customers' Trust in Atlassian by understanding and meeting a wide range of customers current and future expectations as it relates to trusting our Cloud Products.
In this role, you will:
- Provide leadership, mentorship, and manage a high performing team of AMER based professionals, fostering a culture of technical excellence and continuous improvement across the Trust Engagement function.
- Contribute to strategic planning for the Trust Engagement function with senior leadership, shaping and executing a winning enterprise strategy that aligns with Atlassian's Trust objectives.
- Drive improvements in processes, tooling, and reporting to enhance the effectiveness and scalability of Trust Engagement programs.
- Partner cross functionally with security, compliance, and legal teams on strategic initiatives that deliver customer trust outcomes at scale.
- Act as the primary point of contact for Strategic & Enterprise customer escalations, driving timely resolution and preventing recurrence through post incident reviews and process improvements.
- Support Atlassian Executive Briefings by presenting Atlassian's Trust Strategy to customers in pre and post sales engagements.
- Support legal in negotiating security and compliance terms & exhibits for Atlassian Customer Agreements.
Your background
- On your first day, we'll expect you to have:
- 10+ years of progressive experience across management roles, in Security, Governance, Risk, and Compliance domains.
- Experience mentoring and developing high performing teams, with a track record of elevating team capability and fostering a culture of excellence.
- Demonstrated ability to influence cross functional teams and drive organizational change in security, risk, and compliance domains.
- Proven success in driving programs that scale trust and security practices across large organizations.
- Demonstrated use of AI tools to improve team efficiency and scale trust engagement workflows
- Familiarity with AI security and compliance considerations (e.g., data residency, model transparency, vendor attestations)
- Evidence of impact beyond individual projects, such as shaping strategy or leading initiatives that span multiple departments or regions.
- Proven ability to brief and influence executives and customers on trust, security, and compliance strategy.
- Knowledge of various compliance and security certifications (FedRAMP, ISO 27001, PCI-DSS, etc.)
- Experience working with Regulatory Compliance, Global Privacy Programs, Cloud Security or related functions.
- Experience in a large-scale enterprise Cloud solutions.
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
This role may also be eligible for benefits, bonuses, commissions, and equity.
In The United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $221,400 - $289,050
Zone B: $199,800 - $260,850
Zone C: $184,500 - $240,875
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .
In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.
Similar Jobs at Atlassian
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Principal Machine Learning Engineer responsible for setting technical direction and building production-grade AI systems for Confluence. The role spans model evaluation, retrieval, ranking, prompt and workflow design, experimentation, reliability, and customer-facing AI product development. Responsibilities include making architectural decisions, partnering across engineering and product teams, mentoring engineers, identifying model and product failure modes, and delivering scalable AI experiences across content creation, editing, discovery, recommendations, and multimodal interaction.
Top Skills:
Ai Systems InfrastructureArtificial IntelligenceAutomated EvaluationExperimentationMachine LearningMultimodal AiPrompt EngineeringRankingRetrieval
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Develop and scale digital and agentic customer success programs that improve product adoption and retention. Coordinate messaging across email, in-app, community, learning, AI agents, and human channels. Partner with Product, Data Science, Marketing, and Customer Success to use product signals, optimize content distribution, enable expansion, and connect digital experiences with frontline teams. Lead experimentation and cross-functional change through data-backed hypotheses and continuous improvement.
Top Skills:
Ai AgentsMarketing AutomationOmni-Channel Engagement PlatformsProduct Telemetry
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Lead Advisory Services engagements for strategic and enterprise clients using Atlassian solutions. Serve as the primary client contact, manage scope, resources, projects, and programs, accelerate time to value, monitor outcomes, and identify expansion opportunities. Build long-term client relationships, communicate value, and collaborate with internal Atlassian teams to deliver solutions. Travel domestically and internationally up to 30% of the time.
Top Skills:
AgileAtlassian SolutionsSaaSScrum
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
