KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion.
KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies. At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.
What will you be doing?
Technical help desk and site support services for Front Lines
Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution
Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs
Together with 24/7 Operations Center support technicians in configuring and repairing KRM devices and connections
Log all cases to THD tool
When needed, assign/direct the case to a relevant expert in the organization or escalate to global
Create knowledge base articles
Support sales in assessing the maintainability (spare part availability, documentation, competences, maintenance need) of equipment before tendering for maintenance contract
Training:
Co-operate with and provide expertise to local training centers in training courses
Quality:
Create quality reports in to THD tool after remote support and/or site visits and list issues which require corrective actions
Identify proactively root causes for the issues and forward corrective actions according to KONE process requirements (e.g. trainings, guidelines, field letters etc.)
COR review / identify units for Clinica visits
Note: Clinica visits performed by Field Troubleshooter
Safety
Be aware and operate within KONE safety requirements
Ensure each site follows the global safety processes and guidelines
Follow the safety procedures and rules of customers, partners and KONE.
Report safety concerns
Stop installation or lift operations if safety violation or hazards are detected
Daily Operation
Allocate daily work together with THD manager
Monitors and leads the performance and KPI/SLA adherence of the team
Review daily priorities in the team and take appropriate action to ensure results are achieved
Continuous support of THD development together with THD manager
Are you the one?
Specialist: Diploma in Engineering or other relevant field
IT literacy
Willing to travel
Flexibility
Knowledge of KONE and/or non-KONE products
Customer service mindset
What’s On Offer
Career progression in opportunities within a global organization
Total reward elements that engage and motivate our employees and help us make KONE a great place to work
Comprehensive learning and development programs covering a wide range of professional skills
You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded
To Be Considered
Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.
In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.
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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
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