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As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Overall purpose of job: Perform and supervise daily Pre & Post Processing/KL UPC processing transactions of the section. Ensure all transaction received are scanned to KL UPC for processing as per the Service Level indicators (SLI). Also ensure excellent customer service and risk controls are within the established Guidelines/Procedures.
Main activities / tasks (Principal accountabilities):
Plan, Manage and Control Day-to-Day Activities.
Ensure that day-to-day operations of the Section is done correctly and promptly.
Adhere to Service Level Agreement (SLA) and Procedures/Guidelines.
Monitor activities to ensure quality results.
Handle, document and resolve all exceptions expeditiously.
Resolve problems and make appropriate decisions.
Monitor and follow up for outstanding/pending transactions.
Receive and acknowledgment all Application, Instructions, Documents from Service Counter
Day end reconciliation of item received vs items scanned/processed.
Cover the duties of AM/BO whenever the need arises.
Prepare for contingency in the event of staff shortage and absence.
Develop, Motivate and Lead Staff.
Provide quality training and guidance for staff to raise competency and adaptability to changes.
Display good work ethics and attitude to foster a high-performance culture and teamwork.
Ensure Quality Customer Service.
Understand needs of internal and external customers to ensure quality customer service at all times.
Ensure customers are attended to promptly and professionally.
Inculcate good customer service culture to all staff.
Provide technical advice to both internal and external customers.
Institute Continuous Process Improvements.
Identify suitable areas/work for improvement to increase productivity.
Review all processes with staff for improvement.
Manage Loss, Risks and Costs.
Identify, understand and manage risks and to take necessary steps to contain and/or minimize them.
General.
Perform other tasks as may be assigned by Supervisor.
Possess excellent interpersonal and communication skills as well as a high level of discretion and integrity
Proficiency in Microsoft applications/ IT savvy would be an advantage
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
OCBC Bank Singapore Office
65 Chulia St, Singapore, 049513
