Provide 24/7 domain escalation and on-site technical support for automated operations of services. Maintain service availability and performance per SLAs, perform proactive analysis, incident restoration, change introduction impact analysis, preventive and routine maintenance, resource fulfilment, and coordinate 3rd level escalations and post-implementation support.
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About this opportunity:
Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you.
What you will do:- Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues.- Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site.- Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA).- Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair.- Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance.- Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed.- Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- 5G MS Operations Readiness.- RAN Fundamentals and Change Management.- Problem management.- Business Continuity Management.- Ericsson Customer Experience Assurance (CEA) Competence.- Incident management.- Business Understanding.- Ericsson Customer Assurance Competence.- MS TOP.- Knowledge sharing and learning.- Customer Experience Improvement.- Service Request Fulfilment (OMS).- Customer Complaint Resolution.- System Administration.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Malaysia (MY) || Bandar Sunway
Req ID: 787977
About this opportunity:
Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you.
What you will do:- Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues.- Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site.- Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA).- Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair.- Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance.- Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed.- Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- 5G MS Operations Readiness.- RAN Fundamentals and Change Management.- Problem management.- Business Continuity Management.- Ericsson Customer Experience Assurance (CEA) Competence.- Incident management.- Business Understanding.- Ericsson Customer Assurance Competence.- MS TOP.- Knowledge sharing and learning.- Customer Experience Improvement.- Service Request Fulfilment (OMS).- Customer Complaint Resolution.- System Administration.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Malaysia (MY) || Bandar Sunway
Req ID: 787977
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