About Who We Are:
At Diversey - a Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals across healthcare, food & beverage, hospitality, and more. Now part of Solenis, we continue to lead global markets with sustainable, science-driven products. We’re proud to be recognized as a 2024 Best Managed Company for the third-year running—reflecting our dedication to excellence, innovation, and market leadership.
As an Employee:
At Diversey, we have a culture with focus on diversity, inclusion, well-being, flexibility and orderliness - where we respect each other, where we as a company have employed the whole person, and where there is room for and understanding of the whole person. We value the great importance of a good social environment, and we prioritize a safe working environment where you can feel safe and comfortable. Employee satisfaction and engagement is very important to us - we want to make sure that you develop and stay with us for many years.
Territory Account Manager – Singapore
This role is a customer-facing sales position with the focus on servicing large strategic accounts and cross-selling additional products, tools, and services to these existing accounts, where another important aspect is to focus on acquiring new accounts in the defined sector and geography (approximately 75% account management and service, 25% new account acquisition). Responsibilities include troubleshooting, providing technical guidance, identifying corrective actions, resolving product or application issues, implementing appropriate product applications, and addressing other challenges impacting customer accounts.
Job Responsibilities:
- Develop and maintain strong relationships with assigned customers and collaborate with internal departments (e.g. technical department) to ensure client requirements are understood and fulfilled, aligned with strategic goals.
- Create and implement strategic account plans to achieve sales targets and business objectives.
- Provide effective account management and ongoing service, support, and sales development to assigned key customers, including white spot prospecting for existing and new products, innovations, and sustainability improvements (water, energy, chemical usage), and food safety solutions where applicable.
- Monitor and report on key customers using tools such as Sales Funnels, quarterly reporting, market share analysis, and other reports requested by central stakeholders and supervisors.
- Provide hands-on application expertise and execution, including customer training and merchandising, to strengthen value proposition and brand equity. Hold monthly and quarterly review sessions with department heads and general managers.
- Demonstrate strong analytical skills and basic P&L understanding to bring strategic proposals and presentations to customers, aiming to improve sales while exceeding customer expectations.
- Focus on growing the business by identifying and addressing opportunities within existing customers and new customer acquisition through product and application recommendation, in line with defined sales targets
Requirements:
- Bachelor’s degree and minimum 5 years prior sales experience in chemical specialties with experience in equipment, repair and institutional market products or related industry experience.
- Excellent interpersonal and communication skills (written and spoken in English). Solid demonstrated presentation skills with ability to convey complex information to a broad audience.
- Strong time management skills with the ability to multi-task while being flexible with changing demands.
- Self-starter and results-oriented individual with the confidence to take risk and partner with business leaders as required.
- High sense of drive and urgency with a positive outlook.
- Ability to implement problem solving techniques to resolve customer issues and take corrective action.
- Demonstrated sales skills and/or training with ability to utilize consultative sales techniques.
- Ability to work independently as well as thrive in a cooperative work environment.
- Proficient in Microsoft Office applications, especially Word, Excel, and PowerPoint
- Technical knowledge of equipment, repair and products (ware washing, housekeeping and laundry) to sell and service customer. Possess basic electrical and plumbing knowledge.
- Capable of training customer employees in product use and safety.
- Able to travel upcountry occasionally per business requirements.
We understand that not every candidate will possess every desired qualification listed above. If your experience varies from our outlined requirements, yet you believe you can bring value to the role, we encourage you to apply and share your unique perspective with us.
We recognize that our people are our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for professional growth and development. If you're passionate about working for a world-class company and enjoy tackling complex challenges, we invite you to consider joining our team.
Solenis is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Affirmative Action Employer. We value diversity and do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.
