Tencent Cloud – CPaaS/CCaaS Product Manager (Intelligent Conversation Analytics & Monetization)

Business UnitCloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.What the Role Entails

Position Overview

Tencent Cloud is looking for a forward-thinking Product Manager to drive the commercialization and analytics strategy for its intelligent conversation offerings. This includes core AI-driven products such as CPaaS (Communications Platform as a Service) and CCaaS (Contact Center as a Service). You will play a critical role in transforming cutting-edge technologies such as LLMs and conversational agents into scalable, revenue-generating SaaS solutions. This role is perfect for someone who is passionate about delivering tangible business value from AI innovation and has experience working across global markets.

Responsibilities

• Define commercialization strategies and packaging models for intelligent conversation products. These include CPaaS and CCaaS solutions with a focus on value-based pricing and scalable business models.
• Plan and refine product features that directly impact commercial outcomes such as paid capabilities, usage-based upgrades, and upsell journeys.
• Translate business goals into clear product requirement documents. Coordinate execution with cross-functional teams across engineering, operations, design, and go-to-market functions.
• Leverage data insights to monitor product usage and continuously optimize conversion, retention, and monetization effectiveness.
• Track industry trends and competitor movements to ensure Tencent Cloud’s positioning remains differentiated and relevant in the global SaaS space.
• Localize product and pricing strategies for various regional markets, ensuring alignment with local regulations and cultural nuances.
• Establish feedback mechanisms with customers, sales, and operations teams to improve commercial features and inform future product roadmaps.

Who We Look For

Requirements

• Bachelor’s degree or above in Computer Science, Artificial Intelligence, Engineering, or related technical fields.
• At least three years of experience in B2B product management. Experience in CPaaS and/or CCaaS product development or commercialization is strongly preferred.
• Familiarity with LLMs, intelligent agents, and RAG (Retrieval-Augmented Generation) frameworks.
• Strong ability to translate AI product capabilities into tangible business value.
• Hands-on experience with data analytics tools and strong comfort with metrics-led decision-making.
• Fluency in both English and Chinese Mandarin, with the ability to use both as working languages to engage stakeholders and deliver technical/product documentation.

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Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.