Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
The Cashier plays a key role in delivering exceptional customer experience at Coach. This position ensures efficient, friendly service at the cashwrap while maintaining operational accuracy and supporting team development. Acting as a brand ambassador, the Lead Cashier creates a lasting impression through genuine interactions and adherence to Coach Service standards.
Key Responsibilities
Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
Act as an ambassador for the Insider Program; promote add-on sales and gift cards.
Maintain accuracy in cash handling, media management, and compliance with all policies.
Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
Keep cashwrap organized and clean; monitor equipment and report issues promptly.
Assist in training and mentoring cashiers to uphold service and operational excellence.
Requirements
1+ years in cashier or retail roles; luxury retail experience preferred. A combination of education and experience will be considered
Familiarity with POS systems, mobile technology, and basic computer skills.
Ability to work in a fast-paced environment,
Strong English language proficiency. (for EU)
Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
