TechOps Engineer I

You Will:

• Release Adoption & Technical Execution (60%) 
• Develop and execute upgrade plans for each product, including timing, risk assessments, mitigation strategies, rollback procedures, and handling of customizations or integrations for Release Management. 
• Execute Github Actions Pipelines as part of the upgrade deployment, following the SDLC. (Note:  Some off-hours will be required.) 
• Understanding of branching, pull-requests, and analyzing deployment logs for success/failure. 
• Coordinate release planning and execution: schedule releases, track dependencies, run Go/No-Go reviews, communicate status, and document release notes/changelogs. 
• Proactively identify, recruit, and manage “canary” and “early-adopter” environments/customers to validate releases in real-world conditions. 
• Work closely with the DevOps team and collaborate to improve release velocity, reduce toil, and adopt progressive delivery techniques 
• Perform upgrade readiness assessments, coordinate testing and deployment windows, and provide post-upgrade support. 
• Monitor and drive improvements in key adoption metrics: percentage of customers on the latest version, average time-to-upgrade, upgrade success rate, feature utilization rates, and reduction in post-upgrade support tickets. 
SQL Data Operations (30%) 
• Write and execute UPDATE, INSERT, and DELETE statements with appropriate WHERE clauses to safely modify production data 
• Perform data corrections and bulk updates using joins and subqueries 
• Create and manage temporary tables to stage and validate data before updates 
• Use transactions (BEGIN / COMMIT / ROLLBACK) to ensure safe data modifications 
• Apply JOINs (INNER, LEFT, RIGHT) to update data across related tables 
• Write aggregate queries (GROUP BY, HAVING) to validate data accuracy before and after updates 
• Use CASE statements for conditional updates 
• Perform data reconciliation and validation checks post-update 
• Ensure data integrity by understanding constraints (primary keys, foreign keys, unique constraints) 
• Conduct ad hoc reporting queries to support operations and troubleshooting 
• Follow change control and backup procedures before executing updates 
Internal Reporting & ReleaseOps Ownership (10%) 
• Identify recurring upgrade challenges (e.g., common failures, documentation gaps, integration issues, or tooling limitations) and lead cross-functional initiatives to resolve them. 
• Contribute to internal documentation on release dependencies, account health, risks, and communication protocols. 
• Help maintain internal release notes, changelogs, migration guides, and adoption resources for internal use. 
• Provide technical assistance with various TechOps related projects and quarterly commitments. 

You Have:

• Experience in a technical operations, release management, or customer-success-adjacent technical role (e.g., Release Manager, Release Engineer, Technical Operations, Solutions Engineer, DevOps). 
• Strong knowledge of modern software delivery practices: CI/CD pipelines, continuous delivery, feature flags, canary/blue-green/rolling deployments, automated testing, and rollback strategies. 
• Intermediate SQL skills including writing and executing UPDATE/INSERT/DELETE statements, performing data corrections using joins and subqueries, managing transactions and temporary tables, validating data with aggregate queries, and ensuring data integrity and performance in operational environments. 
• Data-driven approach with proficiency in analytics and reporting via Grafana utilizing dashboards and automated reporting) required. 
• Demonstrated ownership of high-visibility recurring deliverables, such as weekly executive reports, adoption metrics tracking, or release coordination. 
• Experience driving product adoption through upgrades, managing release processes in a SaaS environment, and identifying/resolving systemic upgrade issues highly desirable. 
• Ability to translate technical risks and challenges into actionable internal insights and priorities. 
• Strong internal communication skills for working effectively with product, engineering, and leadership teams.