Technology Support III, Merchant and Card Technology

Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Commercial and Investment Banking (CIB) Technology - Merchant and Card Technologyteam, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Provide weekend support (activated for one full weekend per month) based on a rotational basis, and members activated for weekend shift are eligible for comp-off leaves accordingly

Required qualifications, capabilities, and skills

• Bachelor's degree in Computer Science or equivalent experience
• Formal training or certification on software engineering concepts and 5+ years applied experience.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Solid analytical and problem solving skills (identifying problems, root cause analysis and developing solutions

• Ability to quickly receive and process information, make appropriate risk based decisions.
• Excellent communication skills, both oral and written
• Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities.
Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Experienced in Cloud based technology , platforms like AWS (Certification will be added advantage)
• Experienced in web based technology, platforms, database such as Oracle, SQLserver , AWS RDS , Orchestration tool like Data Bricks
• Experience with Monitoring Tools such as Splunk, Grafana, Dynatrace, Datadog, Geneos, Cloud watch, OpenSearch (experience setting up the monitoring will be added advantage)
• Experience in scripting including Powershell/Shell and/or Python for automation & toil reduction as well as provide continual service improvement (toil reduction/ automation) , Hygiene
• Experience in the support of real time transaction processing applications and application and infrastructure stability
• Basic experience in at least one of technology stack (Java/J2EE/C#/.NET)

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.