Technology Support III, Identity & Access Management and Privilege Access Management

Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Identity & Access Management and Privilege Access Management, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability.
• Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders.
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
• Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications.
• Work as an Command Center individual in a highly customer-focused Payments Affinity Team, which provides 7×24 support for critical systems.
• Resolves most nuances and determines appropriate escalation path.
• Demonstrates ability to monitoring multiple systems simultaneously and responding to incidents in real-time.
• Executes conventional approaches to build or break down technical problems.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Bachelor Degree in Computer Science/Information Systems/Engineering or related disciplines
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Comprehensive understanding of networking protocols such as TCP/IP, DNS, DHCP, VPNs, and firewalls, with basic troubleshooting capabilities.
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework and proficient in using real-time monitoring tools like Splunk and Grafana.
• Basic proficiency in scripting languages such as PowerShell, Bash, and Python for automating tasks and analyzing logs.
• Experienced with platforms like ServiceNow and Jira for effective incident management.
• Knowledgeable in common enterprise applications and adept at troubleshooting related issues.
• Capable of reading system logs, conducting health checks, and identifying potential issues before they escalate.
• Actively participates in Root Cause Analysis (RCA) calls for P1/P2 issues to identify underlying problems and solutions.

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.