Technology Support III - Enterprise Technology Business Resiliency & Crisis Management

Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support II team member within the Corporate Sector of Enterprise Technology, you will coordinate responses to Business Resiliency incidents that could affect our staff, sites, or essential services. You will collaborate with Business Resiliency partners across each Sub Line of Business in Enterprise Technology to enhance our capacity to manage and respond to Business Resiliency Incidents. Utilizing data-defined responses, you will provide timely and contextual communications to both Enterprise Technology Leadership and regional stakeholders. Our team is committed to representing Enterprise Technology during all Business Resiliency events and ensuring that our Technology teams maintain resilience throughout an incident.
Business Resiliency remains a key area of focus for the Firm. Enterprise Technology Crisis Management (ETCM) is responsible for providing dedicated Business Resiliency Incident Management support to all Enterprise Technology Lines of Business (LOBs). We coordinate the response to Resiliency Incidents which could disrupt Staff, Sites and Essential Service Assets, owned by Enterprise Technology LOBs. In this role you will communicate the scope and potential impact of Business Resiliency Incidents to Enterprise Technology Leadership, technology stakeholders, and Business Resiliency partners. You will support and represent Enterprise Technology during all Business Resiliency events to ensure that our Assets and services remain resilient.
Job responsibilities

• Assess Business Resiliency Incidents for potential disruptions to Enterprise Technology Assets and Essential Services. Communicate and escalate Incidents to Enterprise Technology Leadership and resiliency partners where appropriate
• Collaborate and coordinate with Enterprise Technology Lines of Business to coordinate the response to Business Resiliency Incidents which require the invocation of the Crisis Management Process
• Lead or support Global and Regional initiatives to enhance and mature the Enterprise Technology Business Resiliency Incident Management process
• Continuously develop and refine policies and processes for the Enterprise Technology Crisis Management operational playbook to ensure effective and efficient incident response
• Coordinate the Enterprise Technology response to centralized Firmwide Simulation Utility (FSU) events to demonstrate the End-to-End resilience of plans which support the recovery of Essential Services against impact tolerances
• Support the execution of Firmwide Business Resiliency policies and standards through partnership with Enterprise Technology and Firmwide resiliency teams
• Support the annual Resiliency testing schedule across events such as Repave and Isolation Tests

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science related disciplines
• Minimum 3 years of experience in business resiliency, crisis management, operational risk or global security/intelligence function
• In date Certificate of BCI (CBCI) Examination
• Prior experience in Business Resiliency, Crisis Management, Operational Risk or a Global Security/Intelligence function
• Ability to carry out complex tasks under time pressure, while maintaining a high level of attention to detail and accurate work
• Experience in making data driven analytical judgements that support the end-to-end Business Resiliency Incident / Crisis lifecycle
• Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build relationships both from a customer and technical point of view
• Initiative - self-motivated, able to realize the need for change and seek feasible solutions culminating in process grounded recommendations
• Proven ability to communicate effectively, both written and orally, to ensure effective communications, whilst remaining conscious of the audience tailoring messaging to maximize impact

Preferred qualifications, capabilities, and skills

• Experience in Tableau and Python is advantageous

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.