Shared Service Centre Advisory - Payments - Executive Director

Job Description
Join the Payments Advisory team as a subject matter expert in the Finance and Shared Service Center domains!
As a Shared Service Center Advisory Executive Director, you will act as a SME in the Finance and Shared Service Center (SSC) domain and work with clients across Asia excluding India. You will be sharing best practices with clients, conducting process deep dives, facilitating white boarding sessions, building new client engagement frameworks and creating thought leadership content for pitching JP Morgan solutions. The candidate will work closely with the Sales, Coverage and Product teams to support new sales, pipeline growth and portfolio targets.
Job responsibilities:

• Serve as the Lead advisor to CFOs and SSC leaders in APAC, offering guidance on SSC location strategy and service design for Finance delivery centers.
• Assist clients in creating and implementing transformation plans to lower costs, enhance DSO/DPO metrics, and streamline finance operations, focusing on O2C and P2P processes.
• Develop benchmarking insights for O2C and P2P, including metrics such as invoice cycle times, payment exceptions, unapplied cash, and duplicate payments.
• Create and deliver thought leadership content on SSC modernization, AI in finance, digital procurement, and receivables optimization.
• Translate market trends into practical frameworks and maturity models that guide clients through transformation of core O2C/P2P processes.
• Collaborate with product and platform teams to integrate JPM's digital solutions-such as virtual accounts, CashFlow Intelligence (CFI), and ERP/TMS connectors-into the P2P and O2C lifecycle.
• Drive solution design for finance-embedded workflows, including centralized vendor payments, invoice presentment, and automated reconciliation.
• Lead client workshops focused on O2C and P2P transformation, including shared service maturity assessments, pain point identification, and roadmap development that link strategic finance transformation goals with tactical improvements in billing, payment, collections, and procurement.
• Utilize diagnostic tools to evaluate SSC process & KPI performance and identify automation opportunities, such as RPA, e-invoicing, and predictive analytics.
• Provide input into strategic RFPs and transformation planning for global corporates evaluating centralized finance service delivery.

Required qualifications, capabilities, and skills:

• Min. 12 years of experience in shared services, finance transformation, finance, or O2C/P2P consulting within large corporates, SSCs, or advisory firms.
• Knowledge of key cash management offerings by Banks and their relevance to SSCs.
• Strong understanding of working capital management along with its key drivers.
• Extremely strong Program management and organization skills.
• Strong at influencing a diverse set of stakeholders.
• Strong inter-personal skills so that he/she instills confidence and trust.
• Deep knowledge of O2C and P2P processes, including invoice management, billing, receivables, vendor payments, credit control, dispute resolution, and reconciliations.
• Proven ability to translate client business challenges into executable shared services strategies, with measurable financial and operational outcomes.
• Strong executive presence with experience engaging CFOs, Heads of SSCs, and Global Process Owners (GPOs).
• Familiarity with ERP/TMS platforms (SAP, Oracle, Workday), RPA, AI-based automation, and APIs related to receivables and payables.
• Bachelor's degree in Finance, Accounting, Business or equivalent.

Preferred qualifications, capabilities, and skills:

• MBA, CPA, or Lean Six Sigma certification preferred.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.
Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.