Technology Consultant II

In this role, you will be responsible for delivering a wide range of services that are based on the Dynatrace Unified Platform, from deployment and training to long-term managed services. To ensure new consultants are sufficiently equipped for success, Dynatrace Services provides an outstanding training program that is a mix of classroom, v-learning, self-study, and in-the-field observation activities. Once training is complete, consultants are expected to represent Dynatrace in the highest professional manner, through written and oral communications, to ensure maximum client satisfaction for all engagements. You are expected to represent Dynatrace as a product expert and a trusted advisor in Digital Transformation.

Responsibilities:

• Monitor client’s critical application performance and availability.
• Summarize and review performance trends in operations status meetings.
• Assist client staff in the troubleshooting and root-cause diagnosis of performance issues.
• Maintain and enhance dashboards and reports to meet requirements of IT and business users.
• On-board additional applications for monitoring.
• Mentor and train customers on the Dynatrace Platform and Best Practices.
• Provide services that maintain and grow the adoption of the Dynatrace Platform in customer environments.
• Provide regular status updates and project documentation to support efforts at customer engagements.
• Assist sales team in identifying new opportunities for product and services at customer sites.
• Ensure health of the client’s Dynatrace Platform deployment and update software with any necessary service packs.
• Maintain accurate deployment documentation.

Mandatory Skills/Experience

• Solid presentation and writing skills as well as experience with creating professional reports and deliverables.
• Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results.
• Excellent written, oral, and presentation communications skills.
• Excellent problem-solving and analytical skills
• Ability to identify technical value delivered and articulate the business value it creates

Desired Experience:

• Previous consulting experience and / or Project Management experience is a plus.
• Cloud and Infrastructure technologies such as AWS, Azure, GCP, Docker, Kubernetes etc.
• Ideal candidates will have 2+ years of Dynatrace Technology experience Dynatrace Product Certification.

What will help you succeed

• 2+ years IT working experience in the areas of Application Performance Management, application monitoring, network administration, system administration, performance engineering / testing, or Java/.NET development.
• 1+ year of experience in software engineering and Object-Oriented Programming (OOP).
• 1+ year of solid enterprise level .NET or Java development/support/operations.
• 1+ year of experience in web programming: JavaScript, AJAX and other JavaScript frameworks Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline.
• Experience with application technologies (J2EE, .NET, Citrix, Microservices).
• Experience with database technologies (Oracle, DB2, MS SQL).
• Good understanding of distributed applications.
• Good understanding of web and enterprise applications.
• Ability to address complex application environments to provide customers with clear guidance on implementation strategy and potential performance improvements.
• Excellent organizational/time management skills.
• Must have strong interpersonal communication skills and a passion to learn new technology.
• Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.