Technical Support

The candidate will play a key role in automating production operations, ensuring seamless integration with the daily monitoring operations of the Agency’s IT systems.

Key Responsibilities

• Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities to sharpen Production stability, stakeholders experience and overall service quality.

• Identifying opportunities for automation within production processes to streamline operations and reduce manual intervention.

• Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and chairing all investigation activities.

• Being accountable for resolving the incident with workaround or permanent solution.

• Participate in troubleshooting system and network connectivity problems before escalation.

• Monitoring production metrics and performance indicators to ensure targets are met.

• Ensuring compliance with safety and regulatory standards in production.

• Other ad-hoc duties as instructed.

What we are looking for

• Strong analytical skills: The ability to analyze production processes and identify areas for improvement and optimisation.

• Technical Proficiency: Profound knowledge of production systems issues and effective solutions to enhance operation efficiency.

• Problem-Solving Aptitude: A knack for troubleshooting production issues and devising effective solutions to enhance operational efficiency.

• Experience in Data Centre facilities, including temperature and humidity monitoring system, smoke detection and fire suppression systems, Uninterrupted Power Supply (UPS) units, CCTC, keypress units, etc.

• Familiarity with AWS tools such as CloudWatch, Cloud Trail, etc. would be an advantage.

Able to work shift duties.

o The shift hours are as follow:

1st shift - 7:00 am to 3:00 pm

2nd shift - 2:45 pm to 10:30 pm

3rd shift - 10:15 pm to 07:15 am

The 8-day rotational shift pattern is as below:

▪ Two days 1st shift, followed by

▪ Two days 2nd shift, followed by

▪ Two days 3rd shift, followed by

▪ Two off days.