Similar Jobs
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Leads next-generation NAND dry etch process and critical module development, including process innovation, equipment roadmaps, scalability, yield improvement, and cross-functional problem solving. Owns technology roadmaps, collaborates with process and hardware teams, presents updates to management, mentors engineers, leads supplier evaluations, and applies statistical analysis, Python, and AI-enabled tools. Requires advanced semiconductor process expertise, plasma fundamentals, high-aspect-ratio etching experience, technical leadership, and substantial R&D experience transferring processes to manufacturing.
Top Skills:
Ai-Assisted ToolsDramDry EtchMS OfficeNandPlasma ChemistryPlasma PhysicsPythonRf SourcesSas JmpStatistical Process Control
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Assist Process Integration Engineers in troubleshooting, managing wafer logistics, analyzing experimental data, and monitoring production processes in a semiconductor environment.
Top Skills:
KlarityMicron CentralMicron'S SystemsQdrSpcSwr
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Manage network tool utilization strategies, benchmark performance, and optimize manufacturing capacity, equipment deployment, and capital investments. Develop and communicate improvement plans across manufacturing teams, assess capacity impacts from process changes, and collaborate on tool and process roadmaps. Apply AI to improve investment decisions, process flexibility, capacity sharing, and equipment repurposing. Identify discrepancies and drive resolutions in a changing environment.
Top Skills:
Artificial IntelligenceSemiconductor Manufacturing
Provides second-line onsite and remote IT support across Singapore and Southeast Asia. Resolves hardware, software, network, mobile, Microsoft Teams, conference room, and executive technology issues; manages incidents through ServiceNow while meeting SLAs. Supports IT asset lifecycle, procurement, vendors, onboarding, deployments, office moves, and infrastructure projects. Delivers user training and promotes technology adoption while coordinating escalations with specialist teams and vendors.
Job Title
Technical Support ExecutiveJob Description Summary
Executive Summary:The Site Services Technician (Technical Support Executive) is a customer-facing IT support professional responsible for delivering end-user technology services, workplace technology support, and operational IT assistance across Singapore and Southeast Asia. Reporting to the Territory Manager, the role serves as a critical second-line support function, ensuring employees can effectively utilize technology while maintaining high service quality and SLA compliance.
Role Purpose :
The primary objective of the role is to resolve incidents escalated from first-line support, provide hands-on technical assistance, drive technology adoption, and support IT operations within the assigned market. The position combines technical troubleshooting, asset management, user enablement, and project support responsibilities.
Key Responsibilities:
1. End-User and Workplace Technology Support
Provide hardware, software, network, mobile device, and Microsoft Teams support.
Deliver PC break-fix services, conference room and audiovisual support, onboarding and offboarding services, and white-glove support for executives.
Support both onsite and remote users while ensuring minimal business disruption.
2. Incident, Request, and Service Management
Act as the second-level escalation point from the Service Desk.
Manage incidents and requests through ServiceNow or equivalent platforms.
Maintain accurate documentation, meet SLA targets, and coordinate escalations to specialist teams when required.
3. Asset and Vendor Management
Support procurement activities, asset lifecycle management, inventory tracking, and local vendor coordination.
Assist users with acquiring and supporting IT equipment, telecommunications services, and mobile devices.
4. Technology Enablement and Adoption
Conduct user training sessions and technology awareness programs.
Promote adoption of new technology solutions and educate users on best practices to reduce recurring support issues.
5. Project and Infrastructure Support
Participate in office moves, infrastructure refreshes, software deployments, technology rollouts, and testing activities.
Provide Smart Hands support by working closely with engineering teams, vendors, and subject matter experts to implement technical solutions.
Ideal Candidate Profile:
The ideal candidate is a technically proficient IT support professional with at least 3 years of corporate IT experience, strong customer service skills, and the ability to troubleshoot a broad range of workplace technologies. Success in the role requires balancing technical expertise with excellent communication, stakeholder engagement, and service delivery capabilities.
Key technical competencies include:
Windows OS and Microsoft 365 administration.
Microsoft Teams and VoIP support.
Active Directory, Intune, and Azure fundamentals.
Enterprise ticketing platforms such as ServiceNow.
Remote support tools, networking basics, and endpoint support.
Executive Assessment :
This role is best characterized as a Field and End-User Technology Support position that focuses on operational excellence, user experience, and workplace technology reliability. Compared with more senior IT operations roles, the Site Services Technician is highly execution-oriented, with approximately:
70-80% Technical Support & Incident Resolution
10-15% Asset, Vendor & Procurement Support
10-15% Technology Adoption, Training & Project Support
The position is well suited for an experienced desktop support or IT support specialist looking to broaden exposure across infrastructure support, service management, user enablement, and regional IT operations while serving as the local face of IT to the business.
Job Description
See attached Job Description in the Word Document format
INCO: “Cushman & Wakefield”
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
