Cursor Jobs

Technical Support Engineering Manager, Singapore, Australia, New Zealand, Indonesia

Cursor

Technical Support Engineering Manager, Singapore, Australia, New Zealand, Indonesia

Posted 5 Days Ago

Be an Early Applicant

In-Office or Remote

Hiring Remotely in Singapore, SGP

Entry level

In-Office or Remote

Hiring Remotely in Singapore, SGP

Entry level

Leads APAC technical support engineering teams, coaches and develops team members, handles complex escalations, monitors support metrics, partners with Product and Engineering, improves workflows through automation, and drives documentation and knowledge sharing for AI-powered developer tools.

The summary above was generated by AI

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.
SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.

TECHNICAL SUPPORT ENGINEERING LEADER, SINGAPORE, AUSTRALIA, NEW ZEALAND, INDONESIA

We're hiring the first Technical Support Engineering leader in APAC to lead a team of Technical Support Engineers and deliver exceptional support experiences to SpaceXSI users. In this role, you'll guide the team in engaging directly with users, solving complex technical challenges, and leveraging learnings to build internal automations and optimize support processes. You'll be at the forefront of ensuring users successfully leverage SpaceXSI, shaping how AI-enhanced developer support operates at scale, and building the systems that make support world-class. Ideal candidates are former support engineers with proven leadership experience who thrive in fast-paced startup environments, are passionate about developer tools, and proactively enhance processes and automation while growing the people around them.

RESPONSIBILITIES:

Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development
Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution
Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support
Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities
Drive operational excellence by improving workflows, building automations, and streamlining tooling
Champion documentation and knowledge sharing to empower both customers and teammates

BASIC QUALIFICATIONS:

Experience as a Technical Support Engineer or in a hands-on technical support role
Experience managing or leading a technical support team in a SaaS or developer-focused company

PREFERRED SKILLS AND EXPERIENCE:

Strong debugging and problem-solving skills, with a deep understanding of software development workflows
Familiarity with IDEs, LLMs, and AI-powered developer tools
Excellent communication skills with the ability to coach teams and engage with senior external stakeholders
Self-starter with curiosity, creativity, and a bias for action

Similar Jobs

Vantor

Senior Account Executive

Yesterday

In-Office or Remote

Senior level

Aerospace • Artificial Intelligence • Computer Vision • Software • Analytics • Defense • Big Data Analytics

Owns Vantor’s U.S. Army operational account, developing multi-year strategy, building executive and program relationships, leading capture for major pursuits, and closing new software and data business. The role manages pipeline, forecasting, industry partners, acquisition pathways, and product-roadmap feedback while positioning Vantor solutions as Army programs of record. It requires extensive Army sales and acquisition experience, active TS clearance, major-pursuit capture experience, and travel up to 50%.

Top Skills: Commercial Solutions Openings (Csos)Operational TerrainOther Transaction Authorities (Otas)SalesforceSbir Phase IiiSoftware Acquisition PathwayTensorglobe

John Deere

Precision Ag Go-To- Market Manager

2 Days Ago

Remote or Hybrid

Entry level

Artificial Intelligence • Cloud • Internet of Things • Machine Learning • Analytics • Industrial

Leads Precision Agriculture go-to-market strategy across Australia and New Zealand. Develops adoption strategies, value propositions, pricing, incentives, marketing plans, and portfolio plans for agricultural technology products and digital solutions. Partners with dealers, sales, marketing, and global product teams to drive customer adoption, inform product requirements, manage forecasting and inventory transitions, and prepare the business for autonomy and emerging technologies.

Top Skills: Agricultural TechnologyAutonomyDigital EcosystemsDigital SystemsDisplaysModemsOperations CenterPrecision AgricultureReceivers

CrowdStrike

Security Advisor, Falcon Complete

2 Days Ago

Remote or Hybrid

Mid level

Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity

The Security Advisor assesses customers’ Falcon environments, identifies security posture gaps, recommends remediation, and contacts customers about misalignment. The role documents and resolves customer issues within SLAs, prepares service reports, troubleshoots technical problems with support teams, and coordinates internally to ensure customer satisfaction. It requires cybersecurity experience, knowledge of threat detection and incident response, familiarity with Windows, Linux, and macOS, and strong customer-facing communication skills.

Top Skills: Crowdstrike FalconLinuxmacOSMdr/XdrMitre Att&CkSIEMUebaWindows

What you need to know about the Singapore Tech Scene

The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.