Technical Support Engineer - (Ops)

This Technical Support position offers an exciting opportunity to work with medical professionals from North America. You will be the primary contact person responsible for monitoring several Linux-based hosting servers, email servers, and several other platforms while proactively mitigating DDoS attacks and malware threats. You will also ensure security is maintained at all times, take care of domain and DNS-related tasks, and ensure that the server operates at peak performance. 

Using your advanced troubleshooting skills, you will also provide top-tier assistance via Zoom, phone, and email, acting as the first contact for inquiries and issues faced by clients and employees. This role promises continuous growth, collaboration with skilled internal teams, and an engaging environment for those passionate about cutting-edge technology solutions.

KEY RESPONSIBILITIES:

• Oversee multiple Linux hosting servers to ensure optimal performance and uptime.
• Identify and remediate malware infections, mitigate DDoS attacks, and address load-related issues.
• Monitor and manage online backup solutions and restore them as needed.
• Implement security best practices, including regular patching, vulnerability scans, and proactive threat monitoring.
• Create, configure, and manage hosting accounts based on client or internal requirements.
• Handle all domain registrar-related tasks, including new domain registrations, renewals, and DNS record updates.
• Handle all DNS Zone-related tasks (A, MX, CNAME, TXT, etc.) 
• Administer a Rackspace cloud email environment for client email requests, this includes creating new email addresses, resetting passwords, and assisting with mailbox setup on client devices.
• Administer an internal email server for company employees, this includes monitoring email delivery, creating email accounts, resetting passwords, troubleshooting send/receive issues, and setting up email accounts on employee devices. 
• Provide remote assistance to clients via Zoom or Phone
• Act as the first point of contact for employee computer issues
• Conduct regular security audits, maintain firewalls, and review system logs for suspicious activity.
• Work closely with internal teams (Webmasters) to coordinate hosting and domain changes.
• As needed, assist other internal teams and senior management in writing talking points (for meetings and calls) and write email drafts when requested for topics related to email, hosting servers. 
• Directly communicate (via email, phone, and Zoom) with clients for inquiries, tasks, and even frustrations related to email, domain management, and hosting.

• Ability to clearly communicate technical terminology and concepts to non-technical users (clients and employees).
• Must have advanced Linux Administration: Proven track record in monitoring, securing, and maintaining Linux environments. 
• Must have advanced hands-on knowledge in WHM and cPanel
• Domain Registrar & DNS: Hands-on experience with domain management tasks, DNS configurations, and SSL certificate deployments.
• Excellent written and verbal communication skills in English, capable of clearly communicating with clients via Zoom, VOIP, and Email.
• Email Infrastructure: Familiarity with IMAP, POP3, SMTP, and cloud email solutions (Rackspace or similar).
• Security-Centric Mindset: Robust knowledge of firewalls, intrusion detection systems, malware prevention, and DDoS mitigation.
• Troubleshooting Skills: Ability to quickly diagnose and resolve technical issues across servers, networks, and devices.

WORK HOURS AND REQUIREMENTS:

• You must cover 8 hours per work day and cover 40 hours per standard work week (Monday to Friday)

• Your 8 work hours must be broken into two segments. 
  • Segment one - Cover 5 hours between 7:00 PM and 3:00 AM (Sri Lanka Standard Time) Monday to Friday.
  • Segment two - Cover 3 hours anytime during the rest of the day, Monday to Friday.
    • You must define your work schedule ahead of time and adhere to it without fail.
    • You can not work on weekends.
• While employed with Bizycorp, you must have a calm and quiet work environment, a dedicated device (desktop or laptop), and a headset (with microphone) to conduct your work. 
  • You can not use a tablet or mobile to carry out tasks.
• A high-speed and stable internet connection is sufficient to have a stable video meeting via Zoom.
• Your work device must have Zoom, Chrome and Firefox, Slack, Anti-Virus Software, and a Mail Client (Outlook, Thunderbird, Mac Mail, etc.) pre-installed. If hired, the company will require you to install other software as and when required.
• You can not be employed for another company while employed under Bizycorp

BENEFITS:

• WFH - Work from the comfort of your own home. 
• EPF/ETF - Employees (applicable to only Sri Lankan citizens) will be enrolled in the EPF/ ETF as per the Sri Lankan labor law 
• Legitimate work-at-home company - Bizycorp adheres to the Sri Lankan Shop and Office Act.
• Monthly remuneration - Starting from: 110,000 - 132,500 LKR (Inclusive of Basic + Fixed allowances). 
• You will be eligible for a probation confirmation increment after 06 months. (Conditions apply). 
• Confirmed employees will be subjected to performance reviews and possible increments every 12 months. (Conditions apply). 
• Paid Leave, Training & Certification programs, Annual Rewards (Based on company growth and individual performance - Conditions Apply), Overtime compensation programs plus many more…
• Exposure to international clients and opportunities for growth and knowledge in the various fields related to online marketing.
• You will be part of a diverse team of 250+ employees who come from multiple cultures and backgrounds worldwide, including Sri Lanka, Pakistan, the United States, and Canada.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. However, we are committed to providing guidance to all hired employees when such changes are implemented.

Bizycorp is proud to be an equal-opportunity employer. All qualified candidates who meet the requirements will be considered for employment regardless of race, color, religion, sex, national origin, or disability. 

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