Provide Tier 1 onsite IT support for office associates: monitor and maintain desktops, laptops, servers, LAN/WAN, email and network systems; perform backups, disk imaging, disaster recovery, troubleshooting, documentation, vendor coordination, and ensure compliance with IT SOPs and company standards.
JOB SUMMARY
Provides technology & support services that create positive business impact by optimizing the effective use of systems at the assigned offices.
CANDIDATE PROFILE
Education and Experience
- 2 year degree from an accredited college/business/technical school (or the equivalent training/education in respective country).
- Information Technology related job experience, hospitality experience is beneficial.
Skills and Competencies
- Analytical skills
- Problem solving.
- Computer skills.
- Learning.
- Interpersonal skills
- Diversity relations.
- Communications
- Electronic communication.
- Applied reading.
- Communication.
- Listening.
- Personal attributes
- Integrity.
- Dependability.
- Positive demeanor.
- Safety orientation.
- Organization
- Multi-tasking.
- Time management.
- Hardware and software
- Help desk.
- Hardware.
- Network administration
- Security.
- Network applications.
- System administration/ monitoring.
- Client/Server application.
- LAN and WAN administration.
- Server system.
- Network support.
KEY STAKEHOLDERS
- All Company Owned Office Associates.
- Area Office iT Manager.
- Regional Senior Director of iT.
- iT Peers from Continent and Regional iT Team.
CORE WORK ACTIVITIES
Managing Projects and Priorities
- Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans.
- Ensures current systems are in compliance with Company system standards.
- Conducts proactive and reactive maintenance of the health and integrity of all the offices IT infrastructure and iT equipment including but not limited to: Email. Desktop, Laptops, Servers, LAN infrastructure and Operating System Software– Administration and Maintenance for Tier 1 support.
- Creates disk images performs maintenance that eliminates security risks, assures appropriate local area network system access and enables dissemination of duties.
Managing Key Stakeholders Expectation
- Manages problems effectively via time tracking and resolving them quickly with the business clients being informed of the situation at all times.
- Is responsible for the spot/ad hoc, writing procedures, and organizing outside vendors to undertake training.
- Provides applicable written communications to all the offices Associates from time to time.
Managing Key Process/Documentation
- Is responsible for the maintenance and completion of all establish checklists as and when required
- Is responsible for the compliance with applicable Company Policies and iT Standard Operating Procedures (SOPs) and other related material.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About the TeamMarriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Similar Jobs
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