Technical Services Lead - SASE (ASEAN and GC)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

In this role, you will manage a team of Technical Services  Consultants in your assigned region. You will be responsible for driving the services business, providing management oversight to your team and all ongoing engagements, including recruiting, managing, directing, and inspiring a team with a diverse set of skills and backgrounds.  You will ensure the delivery of Palo Alto Networks solutions, exceeding expectations and driving high levels of customer engagement. You will also work closely with sales to ensure customer satisfaction, build relationships with all customers in your region and ensure customer success and reference ability.

Your Impact

• Provide strategic direction and input to the technical development of Technical Services Consultants reporting to you
• Manage the activities of the team such as hiring, development, promotions, time off, expense reports, development growth, training, and corrective actions
• Build relationships with customers who have long term engagements to ensure that the timelines are being met, feedback on how the consultants are performing, escalations, etc.
• Build relationships with the sales team to ensure customer requirements are met, drive new business by utilizing Technical Services capabilities and offerings
• Ensure all customer engagements are successful
• Provide status to the Services leadership team on all major activities, issues, escalations, etc.
• Participate in the development and execution of strategic direction for Technical Services
• Partner with other Technical Services Manager in the region across the different technology areas, to ensure a consistent and cohesive customer delivery strategy

Qualifications

Your Experience 

• Experience managing teams of 10+ multi-disciplined, technical resources and/or at minimum have experience managing highly complex client projects/programs with multiple stakeholders
• Knowledge of networking technologies and managing teams in a large-scale deployment/environment
• Skilled in key business systems – SFDC, Clarizen, G-Suite preferred
• Knowledge of cybersecurity technologies such as NGFW, Prisma Access & SD WAN
• The ability to solve problems creatively and develop and manage business solutions for complex problems
• Demonstrated leadership and team-building capabilities
• Demonstrated experience meeting revenue and/or customer satisfaction targets
• Excellent written and verbal communication skills
• Strong emotional intelligence and ability to manage challenging situations
• Certifications such as CISSP and/or others like PMP preferred

Additional Information

The Team

Our technical services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.