Technical Product Manager

Company:Mercer

Description:

We are seeking a talented individual to join our Asia technology team at Marsh. This role will be based in Kuala Lumpur. This is a hybrid role that has a requirement of working at least three days a week in the office.

As a Technical Product Manager, you will be the glue between technology, operations, and the business: owning the technical product lifecycle for key application assets, onboarding new technical solutions, and ensuring smooth day-to-day service and continuous improvement. This is a hands-on, stakeholder-facing role that requires broad technical fluency across multiple technologies, exceptional communication in both English and Mandarin, and the ability to operate at both delivery and strategic levels across the region.

We will count on you to:

• Own the product lifecycle for assigned IT application assets and technical solutions: roadmap, prioritization, release planning, and lifecycle retirement.

• Act as the primary technical product lead for incoming solutions — evaluate vendor/procurement proposals, drive technical onboarding, lead integration and cutover plans, and coordinate testing and go-live activities.

• Translate business needs into clear technical requirements and acceptance criteria for engineering and QA; manage backlog, sprints, and releases with development teams.

• Manage a broad spectrum of stakeholders across technology, operation, business, LCPA, and senior leadership; provide regular status, risks, and decision options.

• Serve as single point of contact for application enquiries and incidents from business and operations; coordinate root cause analysis, remediation, and post-incident improvements.

• Define and track product KPIs (availability, performance, adoption, cost) and drive continuous improvement initiatives to meet SLAs and business outcomes.

• Ensure compliance with security, data protection, and regulatory requirements during design, onboarding, and operations.

• Maintain up-to-date documentation (architecture overviews, runbooks, onboarding guides) and ensure knowledge transfer to operations and support teams.

• Support vendor management: SLA/KPI negotiations, performance monitoring, and escalation when required.

• Provide input into technology strategy and represent the product area in architecture and governance forums.

What you need to have:

• Minimum 5 years’ experience leading medium to large scale projects within a highly matrixed organization in a multi-country environment.

• Broad technical knowledge across application architecture, databases, security, APIs, cloud services - you don’t need to be a specialist in every area, but must be able to understand tradeoffs, ask the right questions, and coordinate technical work across specialists.

• Strong stakeholder management skills, with the ability to communicate technical concepts to non-technical audiences.

• Experience onboarding third party solutions and integrations (SaaS/on prem).

• Business fluency in both English and Mandarin, with excellent communication skills in both languages.

• Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field; advanced certifications are a plus.

What makes you stand out:

• Any of the following technical qualifications would be beneficial, but are not essential to being successful in the role: PMP, Prince2, CSPO, CISSP, ITIL.

• Strategic thinker with a proactive approach to problem-solving.

• Adaptable and resilient, capable of managing multiple priorities in a fast-paced environment.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.