Technical Operations Analyst

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place..

Who We Are

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

The Team

Our theater-based Technical Solutions team collaborates with large organizations around the world to accelerate platform adoption and ensure long-term customer success. As part of our Worldwide Technical Solutions organization, you find fulfillment in empowering our technical sellers with access to AI-driven tools and automation, demos and sandboxes, design and deployment guides, and comprehensive technical training and certifications, with the ultimate goal of maximizing their effectiveness as a technical seller and enabling them to solve the most complex security challenges.

Job Summary

We are seeking an accomplished Technical Operations Analyst to lead data-driven initiatives within the JAPAC Technical Solutions organization. This role is pivotal in transforming how we leverage data analytics to drive technical sales growth within our technical selling community. The ideal candidate is highly analytical, technically skilled, and has a proven track record in data analytics and advanced reporting in a technology-driven environment.

Key Responsibilities

• Lead end-to-end analytics for the JAPAC Technical Solutions organization; including the design, implementation, and optimization of data-driven processes and dashboards 
• Partner with the Global Technical Operations team for a coordinated approach to data analytics across Technical Solutions
• Participate in JAPAC theater leadership meetings to learn theater priorities, identify metrics to measure and produce weekly reports for the theater on their specific Key Performance Indicators (KPIs) to support business objectives
• Develop and automate complex reports and analytical dashboards using advanced tools (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce, SQL, Python)
• Translate business needs into actionable data insights through reporting tools and AI to proactively identify trends, opportunities, and risks to inform leadership decision-making
• Collaborate cross-functionally with Sales, Sales Operations, Finance, Human Resources, Product, and Engineering to ensure data integrity, alignment, and execution of strategic initiatives
• Author high-quality executive summaries, strategic documents, and presentations to communicate complex analytical findings to senior leadership and stakeholders
• Drive continuous process improvement through data mining, statistical analysis, and the implementation of automation solutions through the use of AI
• Ensure best practices in data governance, quality, and security are maintained across all analytics initiatives
• Mentor and train leaders on advanced analytics tools and methodologies, fostering a culture of data literacy and continuous improvement
• Take the lead for any individual in the theater that is experiencing tool access issues and coordinate with the proper contacts to resolve issues and identify trending issues
• Assist with reports for quarterly theater campaigns, Key Sales Objectives (KSOs) and Manager Bonus reporting issues

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Engineering, Economics, or a related quantitative field or equivalent military experience required
• Minimum 5 years of experience in analytics program management, data analytics, or a similar role within a technology or consulting environment
• Demonstrated expertise in data analytics tools and programming languages (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce Analytics, ETL processes)
• Proven ability to automate complex reporting tasks and build scalable, repeatable analytics solutions
• Exceptional written and verbal communication skills, with experience preparing executive-level reports and presentations
• Advanced critical thinking, problem-solving, and attention to detail, with a track record of delivering error-free, high-impact analytical work
• Experience working with large datasets, data warehousing, and business intelligence concepts

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.