Technical Account Manager - Singapore
About Elwood
Elwood Technologies is a FCA regulated firm that provides end-to-end institutional-grade digital asset Execution, Liquidity Access and Portfolio Monitoring & Risk Management Software. Built with institutions for institutions, Elwood’s EMS offers best available price execution, smart order routing and algorithmic tooling alongside a traditional finance grade Portfolio Management System.
Built by industry experts with decades of combined experience in investment management and digital technology, we are now looking for a Head of Legal to contribute to the overall legal strategy and risk management of the organisation.
Job Description
Elwood is seeking a Technical Account Manager (TAM) to join our expanding global team. With Technical Account Managers currently based in London, New York, and Singapore, this role supports our mission to deliver 24/7 world-class service to clients operating in the digital asset ecosystem.
As a TAM, you will serve as the primary technical point of contact for our clients—ensuring their success through proactive support, solution design, and close collaboration with our Product and Engineering teams. You will be instrumental in resolving complex issues, shaping product feedback loops, and delivering seamless customer experiences.
This is a fantastic opportunity for someone with a strong technical foundation and client-facing experience who is excited about blockchain, digital assets, and the technologies powering next-generation financial systems.
-
Provide timely, high-quality support to Elwood clients via live chat, email, and other communication channels.
-
Own, investigate, and resolve complex technical issues, escalating where appropriate and ensuring end-to-end issue resolution.
-
Collaborate closely with Engineering, Product and Sales teams to provide structured client feedback and contribute to product improvement.
-
Manage, triage, and respond to Tier 1–3 technical support cases and client escalations.
-
Gather and document client requirements, translating them into clear technical or product requests.
-
Assist in customer onboarding and act as a trusted technical advisor throughout the client lifecycle.
-
Create and maintain high-quality support documentation and internal knowledge base articles.
-
Continuously improve support workflows, tools, and processes to enhance customer experience and internal efficiency.
-
Represent Elwood in external discussions with third-party vendors, partners, or integration stakeholders as needed.
Essential Skills & Experience
-
Proven experience in a client-facing technical role such as Technical Account Manager, Solutions Engineer, or Technical Support Engineer.
-
Solid understanding of APIs, technical integrations, and front-to-back trading system workflows.
-
Familiarity with financial markets, particularly FX or macro products; experience with valuation, risk, or pricing concepts is a plus.
-
Passion for blockchain, cryptocurrencies, and the rapidly evolving digital assets landscape.
-
Strong problem-solving skills with a logical, analytical mindset.
-
Excellent verbal and written communication skills; capable of clearly explaining complex concepts to both technical and non-technical audiences.
-
Proactive and client-focused, with a strong sense of ownership and accountability.
-
Ability to perform under pressure in a high-growth, dynamic environment.
-
Team player who thrives in collaborative settings.
Desirable Skills
-
Working knowledge of Python and/or SQL for basic data analysis, issue debugging, or system querying.
-
Experience with customer success platforms, support ticketing systems (e.g., Zendesk, Jira), or technical documentation tools.
-
Previous experience in fintech, crypto trading platforms, or blockchain infrastructure providers.
Qualifications and previous work experience
-
Bachelor’s degree in Computer Science, Engineering, Finance, or a related field (or equivalent practical experience).
-
2+years Prior experience working in financial technology, capital markets, or blockchain-enabled platforms is highly desirable.
What we offer:
💵 Competitive salary and compensation packages
🍎 Fully paid medical and discounted dental schemes for employees and their family
✈️ Generous time off + bank holidays
🍼 Enhanced parental leave for all employees who have been with the company for one (1) year
🍔 Weekly Grab allowance to use in the office of up to S$75
💪 Discounted gym scheme
🐕 Employee Assistance Programme
📚 Paid study leave and personal leave
Why Elwood?
- Join a Series A FinTech company and help shape the future of finance
- A startup with deep financial backing and a strong market presence
- Our platform is enabling institutional access to the most exciting growth opportunity in Finance
- Work with a modern technology stack and help solve high impact problems
- Strong client focused team with a diverse background
- We’re a Global company and have modern, centrally based offices in London, New York and Singapore
