Team Lead CDD - Customer Risk Review

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Team Lead CDD Customer Risk Review

In this role, you will spearhead a dynamic team responsible for conducting comprehensive periodic assessments on our global Merchants, ensuring adherence to regulations, standards, and our own risk thresholds, all while optimizing operational effectiveness. Central to this position is seamless coordination with cross-functional teams including Compliance, Product, Commercial and Regional Operational teams, fostering proactive identification of evolving risks, innovating strategies for emerging risk domains, and aligning our initiatives with the overarching commercial strategy.

Do you want to be at the forefront of Customer and Enhanced Due Diligence to fight against financial crime by leading, empowering and coaching a passionate team of analysts? Then this is the role for you!

What you’ll do

• Lead a team of skilled analysts who conduct periodic risk reviews and event driven reviews, support their progress and ensure timely completion of the work according to procedure.
• Foster a culture of data driven results and effective communication within the team. 
• Engage and cooperate with key stakeholders (Compliance, Product, Commercial) to create, shape, and implement cutting-edge solutions and recommendations, fostering a culture of continuous improvement in our processes, procedures and policies.
• Stay ahead of the curve by leveraging on regulatory changes and internal policy shifts and changes by identifying new risk territories and setting up robust controls to ensure continuous compliance. 
• Drive results by owning the team’s KPIs, monitoring progress, and delivering impactful presentations to leadership, showcasing wins, strategies and learnings.
• Global collaboration with counterparts in different regions to ensure global consistency throughout the review process. 
• Partner with the rest of the CDD team to shape, communicate, and powerfully execute the goals and key outcomes driving the success of the CDD Department.
• Work with Quality Assurance to identify trends, training needs, and offer constructive feedback with the goal of continuous improvement, perpetuating a culture of excellence.
• Coach and mentor team members, supporting their personal and professional growth.

Who you are

• You have more than 4 years of formal people management experience in risk, operations or compliance environments
• You have a firm grasp of KYC, AML, CDD/EDD process; 
• You have exceptional analytical, critical thinking and problem-solving skills;
• You are innovative and able to define robust processes and procedures for scale;
• You are able to manage processes efficiently, with accuracy and attention to detail;
• You take initiative, ownership and are committed to challenging the status quo in a critical, professional and effective manner;
• You have strong decision-making capabilities and adoption of a solution-based approach in all aspects of work;
• You are able to navigate a KPI-driven culture and set operational targets;
• You have the ability to adapt to a changing environment and handle multiple priorities;
• You empower and care about the team you are responsible for.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.