Provide pre-sales technical expertise, install and demonstrate TASKI floor machines, perform preventive and corrective maintenance, troubleshoot electrical/mechanical issues, maintain service records, sell spare parts and service contracts, schedule visits, and train customers.
In July 2023, Diversey was bought by Solenis. The agreement unites two of the industry's heavyweights with activities in related and highly complementary markets. Solenis produces sustainable specialty chemicals for water-intensive industries, while Diversey specializes in providing solutions and technologies within cleaning, hygiene and infection prevention.With the acquisition, Solenis has activities in over 130 countries, with 71 production facilities and over 15,000 employees. In 2024, Solenis is Recognized as a US Best Managed Company for the third consecutive year. For over 100 years, we at Diversey have worked to further develop and adapt our wide range of cleaning and hygiene solutions.Our solutions include everything from patented cleaning agents, dosing and dispensing equipment, floor machines, digital monitoring systems, services and advice. Business we serve: Facility Management, Building Service Contractors, Foodservice, Hospitality, Public Sector, Healthcare, Channel Partners etc. We are green at heart and working with sustainable development as a very comprehensive concept that deals with both environmental, economic and social aspects.Thanks to our long history as a market leader in hygiene, infection prevention and cleaning solutions, the name Diversey has today become synonymous with quality and credibility.About the role:The Technical Specialist – TASKI provides pre-sales technical expertise to sales teams and customers, supporting bids, proposals, and projects. The role installs and demonstrates products at customer sites, collaborates with Sales to recommend tailored solutions, identifies additional sales opportunities, and maintains strong knowledge of TASKI and competitor products.You will be responsible for:
- Perform preventive, corrective maintenance, repairs, and troubleshooting on floor care machines (FCM).
- Diagnose machine issues and provide effective technical solutions.
- Respond to customer enquiries on service agreements and equipment performance.
- Maintain accurate service records and monitor equipment reliability.
- Identify opportunities to sell spare parts, consumables, and service contracts.
- Deliver an excellent customer experience before, during, and after each service visit.
- Plan and schedule customer visits accurately and efficiently, with weekly activity reporting.
- Train customers on the features, operation, and proper use of purchased products.
- Mechanical and electrical skills, with experience troubleshooting increasingly electronic machinery.
- Relevant industry experience with the ability to provide technical advice and support to customers.
- Minimum O-Level/Secondary School, Nitec, or Diploma, preferably in Mechanical or Electrical Engineering.
- 2–3 years of relevant experience in a similar technical/service role is preferred.
- Basic computer skills for service reporting and system updates.
- Valid Class 3 driving licence.
- Good basic spoken and written English; additional languages are an advantage.
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