Systems Process Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Systems Process Specialist
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
That’s what makes us Roche.
As a Systems Process Specialist, you will act in the 1-Stop-Shop and be part of the support, continuous improvement, and onboarding and adoption value streams. The Systems Process Specialist has a profound process understanding and collaborates with the Business Support Community to continuously improve business processes and underlying IT applications.
The Opportunity

• Act as the primary Single Point of Contact (SPOC) for site stakeholders, providing critical 24x7 on-call rotational support (on-site or remote) to troubleshoot high-priority manufacturing applications.

• Spearhead end-to-end incident management, maintaining close coordination and communication with end users and site business stakeholders during major P1/P2 incidents.

• Collaborate with the global IT team across different locations and time zones, supporting and monitoring the quality of IT service ticket closures, validating resolution proposals, and performing necessary testing.

• Support new IT initiatives, product/system rollouts, and Go-Live events at the site, ensuring adherence to Roche's IT quality policies and SOPs.

• Support the application/system lifecycle, acting as a subject matter expert on IT technical requests during GMP audits and planned/unplanned events.

Who you are

• You hold a BS or higher degree in Chemical Engineering, Electrical Engineering, Computer Science/Engineering, Business Administration or an equivalent degree with 2-5 years of relevant work experience in the pharmaceutical industry or IT/OT fields.

• You have solid experience with either SAP (ERP, S/4 HANA) and EWM (e.g., Plan to Delivery Product, Plan to Retire Asset) or Pharmaceutical manufacturing processes. Experience with MES (e.g., Rockwell PharmaSuite) is strongly desirable.

• You are comfortable working in a dynamic environment that requires participation in a 24x7 on-call rotation to support critical, continuous manufacturing operations.

• Good to have: Knowledge of LIMS, Enterprise Service Bus (e.g., Mulesoft, Solace), scripting (e.g., Google Apps Script), BI tools (e.g., Tableau), relational database management systems, and robotic automation.

• Good to have: Knowledge about design, implementation, commissioning, qualification/validation, maintenance of systems, Windows Server Administration, SQL Databases, Data Integrity concepts.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.