System Analyst
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
Experience: 10 years
Job Mode: Full-time
Work Mode: On-site
Responsibilities:
System Analyst (SA) - Cards Issuing SA is responsible for the requirement analysis, effort estimation, application solution design for Cards Core Issuing application processes and related online and batch interfaces. SA documents requirements/solution traceability, functional design (in the form of FSD and concise presentation/ppt) and works closely with functional BA, product/project managers, domain architects, application developers, and end-users in the development and enhancement of applications. SA is responsible to deliver functional design and other documents required by the bank’s SDM process. SA also reviews detailed technical design and test strategies, test strategies, test cases/scenarios & results and actively contributes in the defect triaging.
· Cards Application cost estimation for projects/change requests. When Cards is leading the project, Cards SA has to work with other applications to gather and consolidate their estimations.
· Analyze business requirements and provide functional solution to business requirements.
· Work with business, fellow SAs, FBA, domain architect, project team, testers and operations users as well as application development team for functional design/solutions.
· guide testers/users in cards parameter setup for the new business (new org, product, pricing, etc)
· guide testers/users in the end-to-end reconciliation process
· prepare functional solution document
· support system integration, user acceptance, regression/performance testing - work closely with TCOE and business users to ensure coverage of critical and important functions
· post-implementation and warranty support, along with the development team
identify and raise/escalate risks to the project/processes
Requirements
Education:
· Bachelors’ Degree in Computer Science or related field.
Experience:
· Should have experience in working directly with Cards Product business & operations users and other senior technology stakeholders.
· Should have experience in the Credit Card Core Applications Issuing Business and has solid experience on common credit card interfaces.
· Should have experience in L0 and L1 estimations without being supported by developers
· Should have experience as Cards Issuing Application development lead
Should have hands on experience in Mainframe and Cards processing platform (Cardlink, VisionPlus etc)
Key Domain/ Technical Skills
· Credit Card domain knowledge in Issuing Business Core Posting functions – Interest/Finance Charges, Fees, Monetary Transaction Posting, Non-Monetary Updates, Cards Batch and Online Interfaces with Core Banking, General Ledger, Credit Bureau
Mainframe – online and batch processing
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
