DBS Bank Ltd
SVP, Site Reliability Engineering Lead, SRE & Governance, Group Technology
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Leads a distributed 24/7 site reliability and infrastructure operations organization across hybrid cloud, container, virtualization, database, operating system, scheduling, and mainframe platforms. Owns reliability strategy, governance, observability, automation, incident and problem management, capacity planning, disaster recovery, security compliance, and infrastructure modernization. Develops SRE talent, drives operational excellence, and partners with technology, security, architecture, business, and executive stakeholders.
Role Summary
The SVP, Site Reliability Engineering (SRE), will lead and oversee the 24/7 infrastructure operations and reliability engineering function across critical platforms including Hypervisors (VPC, EPC, OPC), OpenShift , Windows, Databases, TWS, and Mainframe environments.
This role is responsible for driving resilience, scalability, automation, and operational excellence across hybrid cloud and on-premises environments, while ensuring alignment with business, risk, and regulatory expectations.
Key Responsibilities
Leadership & Governance
- Lead and manage a distributed 24/7 SRE infrastructure team, including shift-based operations and command center functions
- Define and execute the SRE strategy aligned to enterprise technology and business priorities
- Establish strong governance across incident, problem, change, release, and capacity management
- Drive SLA/SLO/SLI frameworks to ensure service reliability and performance targets
Infrastructure & Platform Ownership
- Oversee end-to-end reliability of infrastructure platforms:
- Cloud & Container: VPC, OpenShift, Kubernetes
- Compute & Virtualization: Hypervisors (VMware/others), private cloud platforms
- Enterprise Platforms: Windows, Unix/Linux, TWS, Mainframe, Databases
- Ensure high availability, resilience, and disaster recovery readiness across all critical systems
- Own infrastructure lifecycle including capacity planning, patching, upgrades, and decommissioning
Reliability Engineering & Automation
- Champion SRE principles including error budgets, toil reduction, and automation-first mindset
- Drive end-to-end observability strategy (monitoring, logging, tracing)
- Lead initiatives to reduce MTTR, incident volume, and manual operational effort
- Scale automation across deployment, patching, incident resolution, and self-healing capabilities
Operational Excellence
- Ensure 24/7 monitoring, incident response, and recovery processes are robust and continuously improved
- Lead major incident management and command bridge coordination for critical outages
- Conduct RCA, trend analysis, and preventive engineering improvements
- Embed ITIL best practices across service management processes
Risk, Compliance & Security
- Identify infrastructure risks and drive proactive mitigation strategies
- Ensure compliance with regulatory, audit, and internal security requirements
- Partner with security teams on hardening, vulnerability management, and access controls
Stakeholder & Cross-Functional Collaboration
- Collaborate with application, DevOps, security, architecture, and business teams to improve system reliability
- Provide leadership in large-scale transformation programs (cloud adoption, infra modernization, SRE maturity)
- Act as a key interface with senior management and external stakeholders
People & Talent Development
- Build and develop a high-performing SRE organization across L1/L2/L3 layers
- Drive fungibility, cross-skilling, and leadership development within the team
- Mentor senior leaders and establish clear career progression frameworks
Requirements
Experience
- 18+ years of experience in IT infrastructure, SRE, or production operations
- Proven leadership in managing large-scale 24/7 infrastructure teams in banking/financial services
- Strong experience in hybrid cloud, data center, and enterprise platforms
Technical Expertise
- Deep expertise in:
- Cloud platforms (private/public cloud architectures)
- Container platforms (OpenShift/Kubernetes)
- Hypervisors & virtualization technologies
- Operating systems (Windows, Linux/Unix)
- Databases (MariaDB, Postgres, MSSQL, Redis, DB2)
- Enterprise scheduling & legacy systems (TWS, Mainframe)
- Strong understanding of DevOps, CI/CD, and infrastructure as code
Leadership & Functional Skills
- Strong strategic thinking with ability to translate business goals into technology outcomes
- Excellent incident leadership and crisis management skills
- Proven track record of driving automation and operational transformation
- Strong stakeholder management and executive communication skills
Other Skills
- Expertise in ITIL / Service Management frameworks
- Strong analytical, problem-solving, and decision-making capabilities
- Ability to manage high-pressure situations and multiple priorities
Key Success Metrics (Optional for your slide/JD refinement)
- Infrastructure availability (SLA/SLO adherence)
- Reduction in MTTR / incident volume
- Automation coverage & reduction in manual toil
- Capacity utilization and cost optimization
- Audit and compliance adherence
Location:
DBS Asia HubJob:
TechnologySchedule:
RegularEmployee Status:
Full timeDBS Bank Ltd Singapore Office
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