Support Coordinator

Join our Team
About the Role
We are looking for a Support Coordinator to support Service Delivery Managers (SDMs) with daily service operations, process coordination, and administrative activities.
This entry-level role is suitable for fresh graduates and early-career candidates; telecom experience is not required. We value attention to detail, reliability, organization, willingness to learn, and clear communication.
You will work with SDMs and other functions, gaining practical exposure to service contracts, customer operations, reporting, and global collaboration.
Key Responsibilities

• Support SDMs with administrative and operational activities related to service contracts and customer requirements.
• Prepare, review, maintain, and archive service documents and reports.
• Support customer account and access applications, official correspondence, meeting coordination, and related administrative processes.
• Prepare supporting documents for invoicing, customer requests, and internal processes.
• Maintain accurate operational data and support service performance reporting.
• Coordinate with customers and internal stakeholders to follow up on requests and ensure timely completion.
• Track activities and take ownership from initiation through completion.
• Identify document errors, missing information, and process gaps, then follow up for resolution.
• Support process and contract management activities as required.
• Use digital and AI tools to simplify work and improve efficiency.
• Support process improvement and automation opportunities in daily operations.

Who You Are
You are someone who:

• Pays close attention to detail and can identify errors or inconsistencies.
• Is organized, patient, dependable, and comfortable with detailed administrative work.
• Takes end-to-end ownership rather than completing only individual steps.
• Communicates clearly and professionally with customers and colleagues.
• Tries to understand and solve problems before escalating them.
• Can follow established processes and SOPs while applying sound judgment when needed.
• Is willing to learn and take on broader responsibilities over time.
• Looks for practical ways to work more efficiently.

Skills & Qualifications
Must-have

• Bachelor's degree or equivalent; fresh graduates are welcome to apply.
• Good proficiency in Microsoft Excel, Word, and PowerPoint.
• Good written and spoken English.
• Strong communication, organization, and interpersonal skills.
• Ability to manage documents, information, and multiple ongoing tasks.
• Strong attention to detail and sense of responsibility.

Nice-to-have

• Experience using AI tools to improve productivity or workflows.
• Power BI or other data visualization and reporting skills.
• Experience in administration, project coordination, customer service, or operations.
• Knowledge of telecom, service delivery, or service contracts.

What You Will Learn
This role will help you build a strong foundation in business and service operations within a global organization. You will gain exposure to:

• Service Delivery Management and customer operations.
• Service contracts and customer requirements.
• Cross-functional collaboration and stakeholder management.
• Operational and financial processes.
• Performance reporting and data management.
• Customer communication.
• Process improvement, AI, and automation.

Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Taiwan (TW) || Taipei
Req ID: 790891